QUALITY ASSURANCE MANAGER-HOSPITAL

JOB TITLE

QUALITY ASSURANCE MANAGER-HOSPITAL

NATURE OF JOB

FULL TIME

INDUSTRY

HEALTHCARE

SALARY

KSHS. 150,000-200,000

JOB LOCATION

EMBU

JOB SUMMARY

The Quality Assurance Manager is a key driver of continuous quality improvement within the Hospital. This data-centric leadership role focuses on improving clinical care quality, operational efficiency, and patient satisfaction. The Quality Assurance Manager  ensures adherence to safety and accreditation standards (especially Safecare and ISO9001), supports strategic decision-making through data analysis, and collaborates across all departments to implement quality initiatives.

DUTIES AND RESPONSIBILITIES

Strategic Quality Development

• 
  
• Design and implement hospital-wide quality improvement strategies aligned with clinical excellence and operational efficiency goals.
  
• Establish long-term quality objectives and create measurable action plans to achieve them.
  
• Stay abreast of national and international healthcare quality trends to ensure the hospital remains at the forefront of best practices.
  

Compliance, Accreditation & Risk Management

• 
  
• Ensure hospital operations meet or exceed standards set by regulatory and oversight bodies, including Safecare and ISO9001 accreditation requirements.
  
• Coordinate internal and external audits and inspections; develop and oversee corrective and preventive action plans.
  
• Promote a culture of compliance and risk mitigation across all departments.
  

Data-Driven Quality Improvement

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• Collect, analyze, and interpret hospital performance data to monitor Key Performance Indicators (KPIs).
  
• Identify quality gaps and lead initiatives to close them using evidence-based methodologies (e.g., Root Cause Analysis, PDSA cycles).
  
• Provide regular reports and insights to senior management and department heads to support informed decision-making.
  

Interdepartmental Collaboration & Leadership

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• Lead cross-functional quality improvement teams comprising clinical, administrative, and support staff.
  
• Facilitate regular quality review meetings and communicate quality goals, progress, and expectations clearly.
  
• Act as a liaison between the quality department and other hospital units to ensure alignment of quality priorities.
  

Patient Experience Enhancement

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• Work closely with the patient care teams to identify areas for improving the patient journey, clinical outcomes, and service delivery.
  
• Implement and monitor initiatives aimed at enhancing patient satisfaction scores and reducing patient complaints.
  
• Utilize patient feedback and survey data to make evidence-based improvements.
  

 Documentation and Information Management

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• Oversee the accuracy, completeness, and integrity of clinical and operational documentation, including patient consent forms, treatment records, and policy manuals.
  
• Ensure that document control practices meet legal, ethical, and accreditation standards.
  
• Support the development of standard operating procedures (SOPs) and maintain up-to-date documentation repositories.
  

KEY REQUIREMENT SKILLS AND QUALIFICATION

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• Degree in a medical or health-related field (e.g., Nursing, Clinical Medicine, Public Health, Health Systems Management)
  
• Minimum of 2 years’ experience in a similar Quality Lead or quality management role within a Level 4 or higher healthcare facility
  
• Strong familiarity with Safecare and ISO9001 quality standards, with proven experience leading or supporting successful accreditation processes
  
• Demonstrated track record of implementing hospital-wide quality improvement initiatives
  

HOW TO APPLY

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• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
  
• Interviews will be carried out on a rolling basis until the position is filled.
  
• Only the shortlisted candidates will be contacted.