RETAIL OPERATIONS MANAGER

JOB TITLE

RETAIL OPERATIONS MANAGER

NATURE OF JOB

FULL TIME

INDUSTRY

PHARMACEUTICAL

SALARY

KSHS.80,000-120,000

JOB LOCATION

RUARAKA

DUTIES AND RESPONSIBILITIES

Store Operations Management

• 
  
• Lead and coordinate daily store activities to ensure smooth workflow and operational efficiency.
  
• Enforce adherence to company SOPs, pharmaceutical regulations, and quality standards.
  
• Ensure the store environment is clean, orderly, and customer-friendly, supporting a professional healthcare retail experience.
  
• Implement and monitor operational processes that enhance productivity and service delivery.
  

Inventory & Stock Management

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• Oversee inventory management, including product ordering, stock rotation, replenishment, and storage accuracy.
  
• Conduct regular stock audits to verify stock integrity and minimize variances or losses.
  
• Monitor expiry dates and ensure timely removal or return of expired/short-dated products.
  
• Coordinate with procurement to maintain optimal stock levels and avoid stockouts or excess inventory.
  

Staff Supervision & Performance Management

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• Supervise, coach, and motivate store staff to achieve operational and sales targets.
  
• Manage staff scheduling, task allocation, performance evaluations, and disciplinary processes where necessary.
  
• Train staff on customer service, POS usage, SOP compliance, and pharmaceutical handling standards.
  
• Foster a positive, collaborative, and high-performance work culture.
  

Sales & Customer Service Oversight

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• Track daily sales performance and implement initiatives to increase revenue and customer satisfaction.
  
• Ensure customer service standards are consistently upheld through prompt, professional, and knowledgeable service.
  
• Address customer complaints or operational challenges promptly and effectively.
  
• Support the implementation of promotional activities and merchandising standards.
  

Reporting & Administrative Management

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• Prepare and submit daily, weekly, and monthly sales reports, operational updates, and performance analyses.
  
• Oversee store budget management, expense tracking, and cost-control measures.
  
• Coordinate with the finance department on reconciliations, cash management, and POS documentation.
  
• Liaise with HR on staffing needs, onboarding, disciplinary cases, and training requirements.
  
• Work closely with procurement and supply chain teams to streamline order processes and vendor communication.
  

KEY REQUIREMENT SKILLS AND QUALIFICATION

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• Diploma or Degree in Business Management, Retail Management, Supply Chain, or a related field
  
• Minimum 3 years of experience in retail operations, preferably within pharmaceutical or healthcare retail
  
• Strong understanding of pharmaceutical regulations, inventory processes, and retail standards
  
• Proficient in MS Office, retail POS systems, and basic data analysis
  
• Demonstrated ability to lead teams, drive sales performance, and optimize store operations
  

HOW TO APPLY

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• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
  
• Interviews will be carried out on a rolling basis until the position is filled.
  
• Only the shortlisted candidates will be contacted.