SALES ADMIN/ORDER CLERK

JOB TITLE

SALES ADMIN/ORDER CLERK

NATURE OF JOB

FULL TIME

INDUSTRY

FMCG

SALARY

KSHS.25,000-30,000

JOB LOCATION

KIKUYU

DUTIES AND RESPONSIBILITIES

Order Processing & Documentation

• 
  
• Review, verify, and confirm orders received from the sales team or customers.
  
• Generate accurate Order Confirmation Documents and share them with internal departments such as production, logistics, warehouse, and finance.
  
• Ensure all orders are entered into the ERP/system accurately and in a timely manner.
  
• Track order status and ensure smooth flow from receipt to delivery.
  

Sales Support

• 
  
• Provide administrative support to the sales team, including preparing quotations, proforma invoices, and customer documentation.
  
• Assist in coordinating customer deliveries and dispatch schedules with the logistics team.
  
• Respond to customer inquiries regarding order status, product availability, and delivery timelines.
  
• Maintain updated customer and product information in internal systems.
  

Inventory & Coordination

• 
  
• Liaise with the warehouse to confirm stock levels and product availability before order confirmation.
  
• Flag any stock shortages or order discrepancies to relevant teams.
  
• Coordinate with production on special or bulk orders requiring lead time adjustments.
  

Reporting & Record Keeping

• 
  
• Maintain accurate and up-to-date records of orders, dispatches, and customer documentation.
  
• Generate weekly and monthly sales/order reports for management review.
  
• Track and highlight delays, bottlenecks, or operational issues that may impact order fulfillment.
  

KEY REQUIREMENT SKILLS AND QUALIFICATION

• 
  
• Diploma or Degree in Business Administration, Sales & Marketing, Supply Chain, or a related field
  
• Minimum 2 years’ experience in sales support, order processing, or a similar administrative role—preferably in an FMCG or fast-paced environment
  
• Proficiency in MS Office (Excel, Word, Outlook); experience with ERP or sales systems is an added advantage
  
• Strong attention to detail, accuracy, and organizational skills
  
• Excellent communication and interpersonal skills
  

HOW TO APPLY

• 
  
• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
  
• Interviews will be carried out on a rolling basis until the position is filled.
  
• Only the shortlisted candidates will be contacted.