Telesales Executive

Position Title: Telesales Executive

Industry: Telecommunications

Location: Nairobi, Kenya

Reports To: Sales Manager

Position Summary: We are seeking a highly driven and persuasive Tele-Sales Executive to join our Business Development and Sales team. The ideal candidate will be responsible for generating qualified leads, driving conversions, and supporting revenue growth through proactive outbound calling, effective lead qualification, and exceptional customer engagement. This role requires strong communication skills, excellent telephone etiquette, and the ability to articulate technical solutions clearly to prospective clients.

Key Responsibilities:

1. 
   
2. Lead Generation & Prospecting
   

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• Conduct high-volume outbound calls to engage potential business clients.
  
• Research and build targeted prospect lists.
  
• Nurture leads through personalized follow-ups and structured engagement.
  

1. 
   
2. Lead Qualification & Pipeline Support
   

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• Qualify leads based on need, budget, and decision-making capability.
  
• Handover qualified leads to Sales Executives with complete documentation.
  
• Track demos, confirmations, and follow-up outcomes.
  

1. 
   
2. Customer Engagement & Inquiry Handling
   

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• Manage inbound calls and emails, providing accurate product information.
  
• Communicate solutions clearly, professionally, and persuasively.
  
• Maintain excellent customer-first communication standards.
  

1. 
   
2. Reporting & CRM Management
   

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• Log all call activities and outcomes in Zoho CRM (or assigned CRM).
  
• Maintain up-to-date lead information and pipeline movement.
  
• Track call volumes, performance metrics, and conversion rates.
  
• Prepare and submit weekly performance and activity reports.
  

Additional Responsibilities:

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• Support Sales Executives by scheduling meetings, demos, and follow-ups.
  
• Participate in tele-sales campaigns, promotions, and marketing initiatives.
  
• Conduct light market research to enhance lead targeting.
  
• Assist with onboarding coordination when required.
  
• Represent the company professionally in all phone and virtual interactions.
  
• Perform duties assigned by management to support overall revenue goals.
  

Qualifications:

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• Diploma or Degree in Business, Marketing, Communications, or a related field.
  
• Minimum 3 years of telesales experience, preferably in B2B.
  
• Experience in selling telecom, VoIP, ICT, or other technical solutions is an added advantage.
  
• Strong pitching skills and ability to handle objections effectively.
  
• Proficiency in Zoho CRM or other CRM platforms.
  
• Strong follow-up discipline and ability to manage high call volumes.
  
• Highly organized, detail-oriented, and excellent in documentation.
  
• Self-motivated, goal-oriented, and able to work with minimal supervision.
  

How to Apply:
Interested and qualified candidates should submit their CV and a cover letter clearly outlining their suitability for the role to careers@orchidhr.co.ke with the subject line: “Application for the Tele-Sales Executive Position”

Deadline for application: 18th December 2025