Waiter/Waitress

ABOUT THE COMPANY

Welcome to CJ’s, a fully fledged restaurant specializing in delivering a relaxed and memorable dining experience. We’re currently in 14 locations; 5 in Nairobi, 8 in Kampala and 1 in Entebbe.
Each location features a unique ambience with tasteful décor, specially designed for your comfort. To make you feel more at home, we’ve carefully selected a unique theme for each location.
We have over 300 carefully selected, mouthwatering menu items. Whatever your taste, it’s well catered for. We value you. That’s why you’ll always be served with excellence by each member of our highly skilled team members.
Eager to serve you, our experienced wait staff greet you at the door and lead you to the table of your choice in the well thought out seating arrangement. The rich aroma of freshly ground coffee is the handiwork of our skilled baristas, adept in latte art. This ensures you get a freshly prepared cup of coffee as the beans are roasted on site. To ensure you always enjoy a special dining experience, we constantly improve our signature world-class innovations.
We’re growing and may soon open a location closer to you. We look forward to serving you,
You’re more than welcome to Find us here.
CJ’s is part of Mandela Group of companies, the parent company to Cafe Javas, City Tyres, City Oil, City Lubes, City World, Savers, and Mandela Auto Spares.

JOB SUMMARY

The waiter/waitress will be required to perform the following:

RESPONSIBILITIES

Have a thorough understanding and knowledge of all food and beverage items on the menu and be able to recommend Food and Beverage combinations and up sell alternatives.Operates as the principal salesperson in the restaurant and ensures that guests are accorded high level of customer care.Ensures that the cutlery and crockery used by the guests are clean and properly polished.Sorts and polishes all menus before presenting them to the guests.Promptly and courteously takes orders for food and beverage from guests, posts the same in the POS and serve accordingly.Confirm food and beverage orders as per the restaurant service guidelines.Ensures that the guest orders are served correctly (as per the guests’ specificationsMakes follow up on all orders posted.Keeps the guests informed of new developments in case of any delays.Prepare tables for meals, including setting up items such as condiments, silverware, and Server Stations.Clears Tables during service and ensures that Front of House Area is keep in accordance with Good House Keeping Standards.Check with customers to ensure that they are enjoying their meals and take action to correct any problems.Informs Supervisor on any issues that may occur with guests.Ensures correct change are presented to guests and thanks guest for patronage.Follows health, safety and grooming standards at all times.Suggest recommend and upsell menu to guestsBeing updated with the restaurants’ news such as new menuQualifications & Key competencies/skillsMust have a Degree/Diploma in Hospitality Management0-3 years experience in the hospitality industry in a similar role preferably in a fast-paced establishmentExcellent reading, verbal, and written English skills.Excellent personal hygiene and grooming habits.Customer service-oriented with a lively, energetic, and outgoing personality.Well-organized and detail-oriented.Be able to remain rational and calm under pressure.Be able to stand or walk for an extended period.

REQUIRED SKILLS

Receiving and welcoming guests, Serving and waiting tables, Table setting, Floor operations, Customer service, Billing customers, Customer comfort and safety

REQUIRED EDUCATION

Diploma, Associate's degree