WAITRESS

JOB TITLE

WAITRESS

NATURE OF JOB

FULL TIME

INDUSTRY

HOSPITALITY

SALARY

KSHS.18,000

JOB LOCATION

WESTLANDS & KITISURU

DUTIES AND RESPONSIBILITIES

• 
  
• Warmly welcome guests upon arrival and escort them to their tables.
  
• Present menus, explain daily specials, and offer recommendations when required.
  
• Respond promptly to customer inquiries, needs, and complaints in a professional and courteous manner.
  
• Take accurate food and beverage orders and relay them promptly to the kitchen or bar.
  
• Serve meals and drinks in an efficient, organized, and professional manner.
  
• Ensure customers receive the correct orders and check in to ensure satisfaction.
  
• Upsell menu items, promotions, or special offers when appropriate.
  
• Prepare the dining area before service by cleaning tables, arranging chairs, setting cutlery, and restocking service stations.
  
• Maintain cleanliness and orderliness of tables, counters, and the general service area throughout the shift.
  
• Clear tables after customers leave and reset them for the next guests.
  
• Present bills to customers and process payments accurately (cash, mobile money, or card).
  
• Issue receipts and ensure correct cash handling procedures are followed.
  
• Work closely with the kitchen, bar, and other service staff to ensure smooth operations.
  
• Participate in pre-shift briefings, trainings, and team meetings.
  
• Support colleagues during peak hours, special events, or high customer volume.
  

KEY REQUIREMENT SKILLS AND QUALIFICATION

• 
  
• Diploma or Degree in Hospitality, Hotel Management, Food & Beverage Service, or a related field.
  
• Previous experience as a waitress or service staff in a hotel, restaurant, or hospitality environment is required.
  
• Excellent communication and interpersonal skills.
  
• Strong customer service orientation with a friendly and positive attitude.
  
• Ability to multitask and work in a fast-paced environment.
  
• Basic knowledge of food safety, hygiene, and restaurant operations.
  

HOW TO APPLY

• 
  
• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
  
• Interviews will be carried out on a rolling basis until the position is filled.
  
• Only the shortlisted candidates will be contacted.