Bid Manager

ABOUT THE COMPANY

At Teleperformance, we provide industry-leading customer experiences and digitally powered business services for the world’s best brands. A globally diverse and inclusive company, we are a work family of more than 420,000 serving more than 170 countries and speaking 265 languages and dialects. We combine cutting-edge innovation with human understanding and empathy to deliver a comprehensive suite of best-of-breed services and end-to-end business solutions to integrate and optimize front-office customer support, back-office functions, and business operations. Our knowledge services portfolio applies Design Thinking and intelligent analytics to help companies optimize business processes and accelerate digital transformation. Because people and processes are the core of our business, we believe in hiring and nurturing top talent. Join our global network where the possibilities are endless, and everyone can make a difference. We are a socially responsible company that manages with a clear purpose and has been recognized in 2023 within the Top 5 of the World’s Best Workplace’s.
We are customer experience management experts.

JOB SUMMARY

The Bid Manager at Teleperformance EMEA serves as the strategic orchestrator of the end-to-end bid process, responsible for leading complex, high-value RFP responses from initial qualification through submission and handover. This role combines project management excellence with commercial acumen and stakeholder leadership to maximize win probability while ensuring efficient resource utilization and compliance with all client requirements. The Bid Manager acts as the single point of accountability for bid success, coordinating cross-functional teams and driving disciplined execution of the bid strategy. Based in Kenya and supporting the EMEA region, this role reports to the EVP – Sales enablement and collaborates closely with, Sales teams, Response Creator, Subject Matter Experts, Legal, Transformation Solution Consultants , the Content Manager (and more…). The Bid Manager leverages AI-powered bid management tools and data analytics to optimize bid processes, predict success probability, and continuously improve win rates through systematic analysis of bid outcomes and competitive positioning. This role requires someone who can lead without direct authority, thrive under pressure, think strategically while managing tactical details, and maintain unwavering focus on winning while balancing risk and resource constraints. The Bid Manager serves as the guardian of bid discipline, ensuring that every submission represents Teleperformance's best competitive position and that lessons learned from each bid inform future success.

RESPONSIBILITIES

Bid Qualification & Strategy Development• Lead bid qualification process using structured frameworks (e.g., BANT, win themes analysis) to assess opportunity viability and determine bid/no-bid recommendations• Conduct comprehensive RFP analysis to identify requirements, evaluation criteria, client hot buttons, competitive landscape, and potential win themes• Develop bid strategy and approach in collaboration with Sales and Solution teams, defining differentiation themes, pricing strategy, and key messages• Identify risks, concerns, and red flags early in the process and develop mitigation strategies• Facilitate bid kickoff meetings to align all stakeholders on strategy, roles, responsibilities, and success criteria• Make informed go/no-go recommendations to leadership based on win probability assessment, resource availability, and strategic fitBid Process Management & Coordination• Own the end-to-end bid process from qualification through submission, serving as single point of accountability for on-time, compliant delivery• Develop detailed bid plans including work breakdown structures, task assignments, dependencies, milestones, and submission deadlines• Coordinate contributions from cross-functional teams including Solution Consultants, Proposal Writers, Design, Pricing, Legal, Delivery, and SMEs• Establish clear roles, responsibilities, and accountability frameworks for all bid contributors using RACI or similar models• Drive bid cadence through regular status meetings, progress reviews, and decision forums to maintain momentum and address blockers• Manage bid timelines with precision, proactively identifying risks to schedule and implementing mitigation actions• Escalate issues, gaps, or resource constraints to leadership with clear articulation of impact and recommended solutions• Maintain bid documentation including trackers, status reports, decision logs, and lessons learned repositoriesCompliance & Quality Management• Ensure complete compliance with all RFP requirements, submission instructions, formatting specifications, and mandatory elements• Develop and maintain compliance matrices that track every requirement and map it to proposal sections, ensuring nothing is missed• Conduct multi-stage quality reviews including compliance checks, technical reviews, commercial reviews, and final editorial reviews• Coordinate with Legal and Compliance teams to review contract terms, liability provisions, and regulatory requirements• Ensure all commitments, capabilities, and claims made in proposals are accurate, substantiated, and deliverable• Manage version control and approval workflows to ensure final submissions have appropriate sign-offs• Oversee final production, printing, binding, and submission logistics to ensure flawless delivery• Maintain zero tolerance for missed submission deadlines or disqualification due to non-complianceCommercial & Pricing Coordination • Partner closely with Cost Coordinator and Commercial teams to develop competitive, compliant, and commercially viable pricing• Facilitate pricing strategy discussions that balance competitiveness with profitability and risk management• Ensure pricing assumptions, methodologies, and calculations align with solution design and operational delivery model• Coordinate commercial terms discussions including payment terms, SLAs, KPIs, penalties, and incentives• Review pricing narratives, rate cards, cost breakdowns, and commercial terms for clarity, competitiveness, and compliance• Identify commercial risks and work with Legal and Finance to develop appropriate mitigation strategies• Facilitate approvals for pricing, discounts, concessions, and commercial terms through established governance processes• Ensure pricing submission packages are complete, accurate, and submitted according to client specificationsStakeholder Management & Leadership• Lead cross-functional bid teams with authority derived from expertise, process discipline, and relationship building rather than hierarchical power• Build collaborative relationships with Sales, Pre-Sales, Delivery, Operations, Finance, Legal, and executive stakeholders• Manage executive engagement including briefings, and decision requests at appropriate escalation points• Navigate organizational politics and competing priorities diplomatically while keeping bid objectives at the forefront• Hold contributors accountable to commitments and deadlines through constructive but firm expectation management• Provide regular status updates to Sales leadership and key stakeholders on bid progress, risks, and critical decisions• Celebrate successes and recognize contributions to maintain team morale and engagement throughout demanding bid cyclesAI-Powered Bid Management & Analytics• Leverage AI-powered bid management platforms to automate requirements extraction, compliance tracking, and response mining• Utilize predictive analytics and AI models to assess win probability based on opportunity characteristics, competitive factors, and historical data• Employ AI tools for requirements analysis, identifying critical must-haves, evaluation criteria weights, and compliance risks• Implement AI-driven compliance checking tools to scan proposals for requirement coverage gaps and submission instruction violations• Leverage natural language processing (NLP) to analyze RFPs for client priorities, hot buttons, and evaluation criteria• Experiment with emerging AI bid management technologies and assess their potential to improve bid efficiency and effectiveness• Balance AI automation with human judgment, particularly for strategic decisions and stakeholder managementWin/Loss Analysis & Continuous Improvement• Conduct/ or drive comprehensive win/loss analysis on every major bid to identify success factors and improvement opportunities• Gather post-decision feedback from clients (where possible) to understand evaluation process, scoring, and decision rationale• Document lessons learned and share insights across the organization to build institutional bid knowledge• Analyze bid metrics including win rates by industry, solution type, bid size, competitor, and other dimensions• Identify patterns in successful versus unsuccessful bids to refine qualification criteria and bid strategies• Develop and refine bid processes, templates, tools, and governance frameworks based on lessons learned• Share competitive intelligence gathered during bid processes with Product, Marketing, and Sales teams• Report bid performance metrics and trends to leadership with recommendations for strategic improvementsBid Governance & Knowledge Management• Establish and maintain bid governance frameworks including qualification gates, approval authorities, and escalation paths• Develop bid management standards, playbooks, and guidelines that ensure consistent, disciplined bid execution• Maintain bid knowledge base including previous proposals, winning strategies, competitive intelligence• Create bid templates, checklists, and tools that streamline bid development and reduce execution risk• Partner with Proposal Response Creator and Playbook Content Manager to ensure bid content is current and aligned• Represent bid management function in cross-functional forums and contribute to pre-sales capability developmentRequirements • Minimum of 2-3 years of experience in bid management, proposal management, or complex RFP leadership roles within technology, BPO, professional services, or similar industries• Bachelor's degree in Business, Marketing, Communications, or related field required• APMP (Association of Proposal Management Professionals) certification at Foundation, Practitioner, or Professional level is highly valuable• PMP (Project Management Professional) or similar project management certification is a plus• Proven track record leading and winning large, complex bids (>$5M+ TCV) with demonstrated impact on win rates• Experience managing cross-functional bid teams and coordinating diverse stakeholders without direct reporting authority• Strong familiarity with CX, contact center, BPO, or enterprise technology solutions is highly valuable• Experience with public sector or highly regulated industry procurement processes is a plus• Strong project management skills including planning, scheduling, resource management, risk management, and stakeholder communication• Proficiency with project management tools (MS Project, Smartsheet, Asana, Monday.com, or similar)• Experience with bid management software and proposal automation tools (e.g., Loopio, RFPIO, Qvidian)• Ability to evaluate and implement AI tools that improve bid efficiency and effectiveness• Data analysis skills with ability to interpret bid metrics, identify trends, and derive actionable insights• Proficiency with Microsoft Office Suite, particularly Excel for tracking and PowerPoint for executive briefings We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

REQUIRED SKILLS

Contractual negotiations, Competitor and market analysis, Management and business consulting, Sales strategy, Project Financial Management, Public Relations, Business to Business (B2B) sales, Market research, intelligence, Programme management

REQUIRED EDUCATION

Bachelor's degree