Business Development Executive

2. JOB PURPOSE

Business Development Executive will report to the Team Lead, Business Development Executive or designate and shall be responsible for solution selling, identifying new business opportunities, closing sales and increasing business portfolio and pipeline while building customer relationship to achieve commercial value and company goals.  The primary goal of the role  is to  deliver the sales targets assigned and also meet/exceed customer expectations on annual basis.

3. ROLES AND RESPONSIBILITIES

3.1. Business Development executive roles

· Meet or exceed quarterly sales targets by ensuring sales conversions on leads assigned are achieved.

· 100% retention of existing customers assigned on annual basis

· Expand individual pipeline assigned by looking for new business opportunities and demonstrate having on boarded new customers annually.

· Retention of new customers through to the following year and ensure customer visits are done as required

· Sales administration: Use of CRM when tracking sales activities and closed sales

· Follow through on technical issues raised by clients assigned to ensure  faster resolution by technical team to maintain customer satisfaction

· Ensure that SLA’s agreed upon are delivered timely by the technical teams

· Establish, develop and maintain business relationships with current and potential clients to generate new business in liaison with Business Development managers

· Explore sales opportunities by researching and identifying potential customers, provide technical information while building lasting relationships with customers

· Establish and maintain contacts with regulators and umbrella bodies

· Develop intelligence on the market Landscape and dynamics

· Strategic engagements with customers at C- Level

· Customer relationship activities i.e. proactive customer engagements

· Tenders and proposals submissions and organize for meeting and demos

· Response to tenders, RFQ, RFIs and general inquiries

· To manage relationship with the existing customers

4. Key Performance indicators

· KPIs will issued separately;  annually and will be signed every year.

5. PROFESSIONAL QUALITIES

5.1 Teamwork

· Collaborate with relevant teams

· Communicate and collaborate effectively with Business Development executives

· Provide feedback to relevant teams as required

· Abilities to collaborate effectively with top management and functional heads

6. REQUIRED QUALIFICATIONS

· Degree in Business administration/ Sales/Marketing, Information Technology or related fields.

· Strong business acumen and experience in b2b sales presentation

· Strong Customer / Service orientation and technical know-how.

· Experience in sales growth and revenue generation in an IT environment 

· At least 3 years’ experience in sales with relevant sales competencies.

· Presentation and reporting skills

· Negotiation and customer facing skills

· Interpersonal skills (power of persuasion, conviction and well-argued reasoning, proven to maintain & build up relationships and networks with relevant decision makers and stakeholders)

This job description is meant to be only a representative summary of the duties and responsibilities performed by the jobholder. The jobholder may be requested to perform job-related tasks other than those stated in this job description. The jobholder is expected to perform in a manner consistent with the values and philosophy of the company.

Salary: Kes 80,000 to 100,000

Deadline: 27th July 2026