Call Agent (Sales-Driven | Roadside Assistance)

Location: Remote / US-based Company

Company: DriveSafe Solutions (Help On Wheels)

Industry: Roadside Emergency Assistance

Working Hours: Central Standard Time (CST), Texas (US) Business Hours

Website: Help On Wheels  https://help-on-wheels.com/

About The Company DriveSafe Solutions LLC (Website and Brand: Help-O-Wheels) is a fast-growing, performance-driven roadside assistance company dedicated to delivering immediate, reliable assistance to drivers in urgent situations. We operate in a high-intent, high-speed environment, where every inbound request represents a customer who needs fast, dependable service, whether it’s a tow, jumpstart, lockout, tire change, or fuel delivery. What sets DriveSafe Solutions apart is not just the service itself, but how quickly and efficiently we deliver it.

We combine:

● A nationwide network of verified local technicians

● A streamlined dispatch system

A high-performance call and sales team …to ensure that customers get help as quickly as possible, without confusion or delays.

About the Role

This is not a typical call center job. Every call you take is a high-intent customer actively looking for help. Your role is to take control, build trust quickly, and convert that call into a paying customer within minutes. We are looking for high-performance individuals who can think fast, communicate clearly, and close confidently under pressure. If you are comfortable following scripts without thinking, this role is not for you.

What You’ll Be Responsible For

● Handle inbound calls and convert leads into paying customers

● Follow a structured call framework to qualify and close

● Confidently secure customer commitment (dispatch deposit)

● Transfer confirmed jobs to dispatch efficiently

● Accurately input all customer data into CRM (Workiz) in real-time

● Conduct post-service follow-ups and request Google reviews

● Maintain high call efficiency and minimize missed opportunities Performance & Earnings The base pay for this role is KSh. 53,000

The role is also performance-based:

● Expected minimum: $2,000 or KSh. 258,000 profit generated per week

● Bonus structure based on total weekly performance:

● 10% to 20%  bonus of the profit generated What We’re Looking For Core Competences (Non-Negotiable)

1. Sales mindset – You are comfortable guiding customers to a decision

2. Confidence under pressure – You can take control of conversations quickly

3. Urgency & speed – You move fast without losing clarity

4. Ownership mentality – You take responsibility for results

5. Coachability – You can take feedback and apply it immediately

Experience

● Prior call center experience (required)

● Experience in sales, telesales, or high-conversion environments (strong advantage)

● Experience handling U.S.-based customers (preferred)

What Success Looks Like Top agents in this role:

1. Handle calls efficiently (under 5 minutes)

2. Convert consistently without sounding pushy

3. Control conversations from start to finish

4. Enter clean, accurate CRM data every time

5. Generate repeatable, predictable results Work Environment Requirements

● Stable high-speed internet (backup required)

● Quiet, professional workspace

● High-quality headset

● Ability to work scheduled shifts reliably (tracked via Homebase platform)

● You’ll be required to appear on camera during your shift

This Role Is NOT for You If:

● You struggle with sales or asking for payment

● You prefer slow-paced or passive work environments

● You rely heavily on scripts without adapting

● You are uncomfortable being measured on performance Growth Opportunity

We are building a high-performance sales operation, and top performers will have opportunities to:

Move into leadership roles

● Help train and mentor new agents

Increase earnings through performance (performance is reviewed every quarter)

to Apply Submit your application to info@help-on-wheels.com

along with:

1. A cover letter explaining your experience that aligns with this role.

2. A detailed resume/CV Deadline for submission: 31st May, 2026 Interviews and shortlistings will be done on a rolling basis.