Job descriptions & requirements
ABOUT THE COMPANY
We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.
JOB SUMMARY
Job Opportunity: Customer Service Representative (Call Center) – Onsite, KenyaWe are hiring a Customer Service Representative to join our growing onsite team in Kenya, supporting U.S.-based clients.Requirements:Minimum 1 year of call center experienceStrong communication skills in English (verbal & written)Ability to handle customer inquiries efficiently and professionallyWillingness to work onsite and in shifts aligned with U.S. time zonesWhat We Offer:Competitive salary packageSupportive team environmentOpportunity to grow your career in an international-facing roleIf you have a passion for customer service and experience in a call center environment, we’d love to hear from you!
RESPONSIBILITIES
Here are 5 key responsibilities for the role:Handle inbound and outbound customer calls, providing timely and professional support to U.S.-based clientsResolve customer inquiries, complaints, and issues efficiently while ensuring high satisfactionAccurately document customer interactions and update records in the systemFollow company scripts, policies, and compliance guidelines during all interactionsMeet performance targets such as call quality, response time, and customer satisfaction scores
REQUIRED SKILLS
Customer service, Call center operation (customer support), Answering telephones and call management, Team leadership, Sales strategy
REQUIRED EDUCATION
High, secondary school
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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