Job descriptions & requirements
ABOUT THE COMPANY
We are a team of dedicated professionals from Finance, Accounting, Human Resources, Career Counsellors, Mental Health Consulting and ERP sectors. Headquartered in Kenya, East Africa, with affiliates based in Africa, India, Middle East, North America, we offer an entire spectrum of consultancy services in Human Resources, Placements & Trainings, Career Counselling for Professionals & Students, Corporate & Individual Trainings, Authors & Writers Trainings, Accounting, Financial & Secretarial Services, Corporate Financial Services and ERP Implementation & Training.
JOB SUMMARY
On behalf of our client, a leading healthcare provider, we are seeking an experienced Centre In-Charge to serve as the key leader responsible for the comprehensive daily operations of the healthcare facility.This role involves direct accountability for coordinating activities across all departments, including Clinical, Nursing, Administration, Diagnostic, and Support Services. The ideal candidate will ensure all patient pathways run smoothly, manage resource allocation, achieve operational KPIs, maintain strict regulatory compliance, and provide senior reporting to uphold the highest standards of service quality and patient experience.Qualifications and ExperienceA Bachelor's or Master's degree in Healthcare Administration, Business Management, Clinical Science, or a related field.Proven experience 10 Years in a leadership or managerial role within a clinical or healthcare setting (e.g., Operations Manager, Nursing Director, or similar).Demonstrable track record of managing diverse operational departments and achieving challenging organizational KPIs.Strong understanding of healthcare regulatory environment and quality assurance standards.Skills and CompetenciesExceptional ability to lead, coordinate, and motivate diverse, multidisciplinary teams under pressure.Strong analytical and strategic planning skills to manage resource allocation and optimize complex patient pathways.High proficiency in understanding and implementing regulatory compliance and clinical governance requirements.Excellent verbal and written communication skills for senior reporting, team coordination, and patient interaction.Proven ability to make quick, informed operational decisions to resolve daily challenges and maintain service continuity.
RESPONSIBILITIES
1. Daily Operational Management and CoordinationOversee and coordinate the daily activities of all departmental heads and teams (Clinical, Nursing, Admin, Diagnostics, Support) to ensure efficient workflow and seamless patient transitions.Ensure all patient pathways (e.g., admission, diagnostic testing, treatment, discharge) are optimized to run smoothly, minimize waiting times, and maximize resource utilization.Manage the daily allocation and utilization of critical resources, including staff scheduling, equipment, supplies, and facility space, balancing operational demands with budgetary constraints.Monitor service delivery to ensure consistency, quality, and adherence to established protocols across all touchpoints.2. Performance Management and ReportingDefine, monitor, and report on key Operational KPIs (e.g., patient throughput, bed occupancy rates, average waiting times, resource utilization, and efficiency metrics).Prepare accurate and timely reports for senior management regarding operational performance, compliance status, resource needs, and strategic progress.Identify bottlenecks and inefficiencies in operational processes and implement corrective actions and continuous improvement initiatives.3. Quality, Compliance, and Risk ManagementEnsure the Centre operates in strict adherence to all local and national healthcare regulations, licensing requirements, and accreditation standards.Work closely with the Quality and Clinical Governance teams to maintain and enhance high service quality and patient safety standards.Proactively identify operational risks (e.g., equipment failure, supply chain issues, clinical errors) and implement effective mitigation strategies.4. Patient Experience and Stakeholder ManagementAct as an escalation point for complex patient complaints and ensure that the staff delivers an exceptional and consistent patient experience.Foster a positive and collaborative working environment that supports multidisciplinary teams and promotes shared accountability for patient outcomes.Serve as the primary operational liaison between clinical staff, administrative departments, external partners (e.g., suppliers, regulatory bodies), and senior leadership.
REQUIRED SKILLS
Capacity planning, Conflict and crisis management, Decision making, Leadership skills, Entrepreneurship, Ability to coordinate, Management of financial resources, Strategizing, Goal setting, Project Financial Management
REQUIRED EDUCATION
Bachelor's degree
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