Client Onboarding Senior Analyst

ABOUT THE COMPANY

Citigroup Inc. or Citi (stylized as citi and pronounced like "city") is an American multinational investment banking and financial services corporation headquartered in Manhattan, New York City. Citigroup was formed from one of the world's largest mergers in history by combining the banking giant Citicorp and financial conglomerate Travelers Group in October 1998 (announced on April 7, 1998).As of January 2015, it is the third largest bank holding company in the US by assets. Its largest shareholders include funds from the Middle East and Singapore.At its height until the global financial crisis of 2008, Citigroup was the largest company and bank in the world as measured by total assets, with 357,000 employees.In 2007, Citigroup was one of the primary dealers in US Treasury securities.Citigroup had the world's largest financial services network, spanning 140 countries with approximately 16,000 offices worldwide. It holds over 200 million customer accounts in more than 140 countries. As of 2016, Citigroup is one of the Big Four banks in the United States, alongside JP Morgan Chase, Bank of America, and Wells Fargo

JOB SUMMARY

What We're Looking For:Minimum 5 Years of experience in client facing roles in financial institute, such as Customer Service, Client Onboarding, Custody,  Treasury and Trade related position, Client Documentation Review, Account Maintenance,  Customer Due Diligence, AML, KYC.Advanced level of English (written and spoken) as you will have a direct contact with our clientsAdvanced level of French is preferred but not a mustBachelor’s/University degreeExcellent interpersonal, communication skills as you will directly interact with large institutional clients and regulatorsGood time and project management skills as we are dealing with multiple clientsStrong analytical and problem-solving skills, with a keen eye for detailDemonstrated commitment to risk management and regulatory compliance.

RESPONSIBILITIES

Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance.Provide outstanding customer service and resolve client inquiries with expertise and efficiency.Support, understand and implement client requirements. Monitor customer satisfaction and service level and drive process changes, provide innovative solutions to clients.Manage daily account opening, ensuring accuracy and adherence to regulatory requirements.Lead projects within the account services space, collaborating effectively with cross-functional teams.Develop and implement new work procedures and analyze complex issues to optimize efficiency and mitigate risk, reduce performance matrices to track defects and productivity.Promote a strong risk management culture and ensure regulatory complianceMentor and train junior team members

REQUIRED SKILLS

Customer service, Account management, Quality management, Candidate and personnel background checks, Customer support, CRM systems

REQUIRED EDUCATION

Bachelor's degree