- Minimum Qualification :
Job Description/Requirements
ABOUT THE COMPANY
M-Gas is using technology to transform lives by providing clean cooking gas to all Kenyans 24 hrs, 7 days a week.
JOB SUMMARY
RequirementsDegree/ Diploma in any fieldExperience working with customer supportGood communication skills on the telephone and in-personFriendly and helpful interpersonal style Ability to stay calm when customers are stressed or upset.Comfortable using computers.Attention to detail.Fluent in English and Kiswahili
RESPONSIBILITIES
Respond to customer enquires in person, by phone and online helpfully and promptly.Take responsibility for resolving customer issues and makes sure that they are resolved promptly. Maintain record of customer communications in CRM and other systems Acknowledge and resolve customer complaints.Process orders, customer applications, and requests.Maintain customer records.Compile and distribute daily reports on customer products and credit usage.Perform customer follow up to ensure that they are enjoying the product.Identify and report computers system incidents to the technical team and the relevant managers.Make recommendations to improve customer service and business processes and systems.Prepare schedules for customer visits by technicians and sales representatives as required.M-Gas offers 24-hour customer service. Agents are expected to work agreed shifts.
REQUIRED SKILLS
Customer service, Communication, Reporting, Troubleshooting
REQUIRED EDUCATION
Bachelor's degree
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
