HEAD OF TECHNICAL – TYRE BUSINESS
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Job summary
The ideal candidate should have a proven track record in tyre technology, fleet tyre management, after-sales support, and customer relationship management within a demanding business environment.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
5 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Mombasa, Kenya
Job descriptions & requirements
MOMBASA
Our client in the highly competitive tyre industry is seeking to recruit an experienced and technically competent professional to head its Technical Department. The ideal candidate should have a proven track record in tyre technology, fleet tyre management, after-sales support, and customer relationship management within a demanding business environment.
Reporting to the Managing Director, you will be responsible for establishing and leading the company's after-sales technical support and fleet tyre management function. You will play a key role in strengthening customer confidence, improving tyre performance, supporting business growth, and delivering technical solutions that enhance customer retention.
Key Responsibilities
Establish and lead the after-sales technical support function for customers.
Conduct tyre performance analysis, including mileage, wear patterns, and operating conditions.
Develop and oversee fleet tyre management programme for key customers.
Train customers and internal sales teams on tyre performance, maintenance, and best practices.
Conduct tyre claims investigations and defect analysis in liaison with suppliers and manufacturers.
Work closely with Production to improve retread quality through technical feedback.
Support the Sales team through technical audits and customer presentations to secure major fleet accounts.
Prepare technical reports and performance analyses to support decision-making.
Drive continuous improvement initiatives within the technical support function.
Key Qualifications and Competencies
Degree or Diploma in Mechanical Engineering, Automotive Engineering, or a related technical field.
At least five (5) years technical experience in truck tyres, retread operations, fleet management, automotive after-sales services, or related industries.
Hands-on experience working with a retread facility will be an added advantage.
Exposure to tyre performance analysis and tyre management systems.
Strong analytical, problem-solving, and customer relationship management skills.
Excellent communication and presentation skills with the ability to engage customers and technical teams.
The successful candidate will be offered a competitive market-level remuneration package, enjoy working with a focused management team where innovation, technical excellence, and performance are recognized and rewarded. If you believe you have the requisite qualifications, experience, and competencies to excel in this role, kindly submit your application and updated CV. We will appreciate receiving the same not later than Thur, 13th August 2026.
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