JOB TITLE ISP FIELD TECHNICIAN

NATURE OF JOB FULL TIME

INDUSTRY ISP

SALARY KSHS.30,000-35,000

JOB LOCATION NGONG ROAD

DUTIES AND RESPONSIBILITIES

Fibre Optic Installation

Install Fibre-to-the-Home (FTTH) and Fibre-to-the-Business (FTTB) connections.
Pull, route, and secure fibre optic and Cat6 cables according to installation standards.
Perform cable termination, labelling, and testing to ensure optimal network performance.
Install customer premises equipment (CPE), routers, switches, and related networking devices.
Configure internet connectivity and verify service functionality before handover.

Maintenance & Troubleshooting

Diagnose and resolve fibre optic network faults and customer connectivity issues.
Perform preventive and corrective maintenance on fibre infrastructure.
Identify cable faults, signal loss, and equipment failures using appropriate testing equipment.
Replace damaged cables, connectors, and networking hardware as required.
Respond promptly to service outages and emergency maintenance requests.

Fibre Splicing & Network Testing

Perform fibre optic splicing using fusion splicing equipment.
Conduct Optical Time Domain Reflectometer (OTDR) testing and power meter testing to identify faults.
Test network performance and ensure installations meet required quality standards.
Maintain accurate records of splicing, testing, and repair activities.

Customer Service

Interact professionally with customers during installations and maintenance visits.
Explain equipment usage and provide basic troubleshooting guidance.
Ensure customer satisfaction through timely and quality service delivery.
Address customer concerns professionally and escalate unresolved issues where necessary.

Safety & Compliance

Safely climb electrical and telecommunications poles using approved climbing equipment.
Comply with occupational health and safety regulations while working at heights.
Properly use personal protective equipment (PPE) at all times.
Maintain company tools, testing equipment, and vehicles in good working condition.
Report safety hazards, incidents, or damaged infrastructure promptly.

Documentation & Reporting

Complete installation reports, maintenance logs, and service tickets accurately.
Update work orders and customer records in the company's systems.
Record materials used and report inventory requirements.
Escalate complex technical issues to the Network Operations Centre (NOC) or supervisors.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Diploma in Telecommunications, Information Technology, Electrical Engineering, or a related technical field.
Relevant certifications in Fibre Optics or Networking (e.g., FOA, CCNA) are an added advantage.
Minimum of 2 years; experience in fibre optic installation, maintenance, and troubleshooting within an ISP or telecommunications environment.
Practical experience climbing electrical or telecommunications poles.
Hands-on experience with FTTH deployments and customer installations.
Strong knowledge of fibre optic installation and maintenance techniques.
Proficiency in fibre splicing and fibre testing equipment (OTDR, power meter, visual fault locator).
Experience with Cat6 cable termination and structured cabling.
Good understanding of networking concepts, including IP addressing, routers, switches, and Wi-Fi configuration.

HOW TO APPLY

If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.

ISP FIELD TECHNICIAN

Brites Management Services Limited