OPERATIONS MANAGER
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Job summary
The role will drive operational efficiency, process improvement, inventory optimization, employee performance, and effective coordination across HR, IT, Marketing, and Procurement.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
5 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nairobi, Kenya
Job descriptions & requirements
Location: Nairobi
Employment Type: Full-Time
Job Level: Mid-Level
Reports To: Chief Executive Officer
About the Role
We are looking for a dynamic, innovative, and hands-on Operations Manager to oversee day-to-day operations across our retail outlets. The role will drive operational efficiency, process improvement, inventory optimization, employee performance, and effective coordination across HR, IT, Marketing, and Procurement.
Key Responsibilities
Oversee daily operations across all retail outlets and ensure consistent service and operational standards.
Drive process improvements, innovation, cost efficiency, and implementation of SOPs.
Lead inventory management, including forecasting, replenishment, stock optimization, and shrinkage control.
Coordinate with Procurement and suppliers to ensure reliable and cost-effective stock availability.
Oversee HR and people-related processes, including recruitment, training, performance management, appraisals, and team development.
Provide oversight of IT systems supporting retail operations, including POS and inventory management systems.
Coordinate with Marketing on promotions, activations, and campaigns to ensure operational readiness.
Set and monitor outlet and team KPIs, coach teams, and address performance gaps.
Analyze sales and outlet performance to identify operational improvement opportunities.
Prepare operational reports, dashboards, and action plans for senior management.
Ensure compliance with regulatory, safety, and audit requirements.
Qualifications & Experience
Bachelor’s degree in Business Administration, Project Management, or a related field.
5–8 years’ progressive experience in retail operations, preferably in multi-outlet retail, FMCG, or similar fast-moving sectors.
Proven experience in inventory/supply chain management and operational process improvement.
Experience overseeing HR/people management, IT systems, and marketing execution within a retail environment.
Demonstrated experience in employee performance management and team development.
Key Competencies
Innovative and execution-focused mindset.
Strong people leadership and performance management skills.
Excellent analytical and problem-solving abilities.
Proficiency in retail systems and data-driven decision-making.
Strong communication, organization, and stakeholder management skills.
Ability to work under pressure and maintain operational discipline.
Commercially aware with a strong focus on revenue and efficiency.
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