- Minimum Qualification :
Job Description/Requirements
ABOUT THE COMPANY
CloudFactory is a global leader in combining people and technology to provide a cloud workforce solution for machine learning and core business data processing. Our managed teams have experience working with hundreds of AI projects and can process data with high accuracy using virtually any tool. As an impact sourcing service provider (ISSP), CloudFactory creates economic and leadership opportunities for talented people in developing nations. Trusted by 170+ companies, we enrich data for 11 of the world’s top autonomous vehicle companies and process millions of tasks a day for innovators including Microsoft, Hummingbird, Ibotta, Luminar and nuTonomy. We’re on four continents, with offices in the U.K., U.S., Nepal, and Kenya.
If creating meaningful work for 1 million people in the developing world excites you, you will enjoy working at CloudFactory. If you value building relationships, can be described as both humble and courageous in the same sentence, and you are passionate about pooling individual talents to win as one unified team, you will thrive at CloudFactory.
Join us and make a difference in the world!
JOB SUMMARY
RequirementsBachelor’s degree or equivalent experience in a relevant field.Previous experience in service delivery or similar roles preferred.Strong organizational, multitasking, and communication skills.Basic understanding of service delivery principles, SLAs, and operational best practices.
RESPONSIBILITIES
Service Delivery & Capacity ManagementMonitor project capacity and resolve shortfalls following defined procedures.Collect and analyze data on demand, capacity, and resource availability, sharing insights with Delivery Owners.Implement capacity and demand management plans, keeping stakeholders informed of changes and risks.Ensure delivery teams meet SLAs and proactively plan for potential service level breaches.Process & Performance ExcellenceApply standardized workstream processes, tools, and metrics to maintain consistency and quality.Support process evaluations, provide feedback, and help document best practices.Track and report service delivery performance, contributing to continuous improvement initiatives.Incident & Knowledge ManagementIdentify, register, and categorize incidents per agreed procedures.Gather information to aid incident resolution and update the knowledge management database.Capture and classify content to build and maintain knowledge repositories and communities of practice.Workforce Planning SupportAssist in resourcing and recruitment coordination with managers and teams.Maintain accurate workforce capability and skills data, and perform basic gap analysis.Use planning tools to schedule and track workforce activities.Collaboration & CultureDemonstrate CloudFactory’s Culture Code through accountability, empathy, and a growth mindset.Ensure compliance with Corporate and InfoSec policies with 100% training completion.Actively participate in team meetings, share ideas, and communicate clearly with stakeholders.Take ownership of tasks, meet deadlines, and seek opportunities for learning and improvement.
REQUIRED SKILLS
Operations planning, Quality management, Reporting, Project management
REQUIRED EDUCATION
Bachelor's degree
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