Customer Service & Support Jobs in Kenya
The customer service and support sector offers a diverse range of opportunities, with 65 current job vacancies. While hiring demand appears steady, the sector provides roles like Debt Collection Agent, CUSTOMER SERVICE EXECUTIVE, and Customer Service Officer, showcasing the variety of positions available. These roles are concentrated in key cities, with Nairobi being a hub for many of these vacancies.
Salary & Benefits
Among roles that advertise a salary, typical pay ranges from KES 30,000 to KES 30,000 per month. Senior positions can earn upwards of KES KSH 45,000, reflecting the importance of experience in compensation. Common benefits often include a competitive base salary, potential equity packages, and high commissions, appealing to a diverse workforce.
Skills & Experience
A bachelors is the most common requirement, with diploma also accepted. Essential soft skills include communication, problem-solving, and time management. Most roles ask for 2 years of experience, with some requiring 3 years, and positions are mainly at entry level.
Key Responsibilities & Tasks
These positions focus on addressing customer needs and queries efficiently. Senior roles, on the other hand, require managing and leading teams, strategizing customer interactions, and improving service protocols to enhance the customer experience.
Industries & Companies
The top industries actively recruiting include banking, finance & insurance, recruitment, and advertising, media & communications. Employers like BrighterMonday Consulting and Optimise Outsourcing are particularly active, with listings spread across numerous organisations. This distribution indicates a healthy demand for customer service professionals across different sectors.
Anonymous Employer
Customer Service & Support
1 week ago
We are a private security company and seek to recruit qualified personnel for the post of Customer Service Representative.
Styeverz Ltd
Customer Service & Support
1 week ago
Our client, a fast-growing UK-based short-let and serviced accommodation company managing 80+ properties listed on Airbnb and Booking.com, is looking for a proactive and customer-focused Guest Services Executive to join their remote team.
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Anonymous Employer
Customer Service & Support
1 month ago
This role requires a hands-on leader who can effectively manage performance, handle escalations, oversee workforce planning, and maintain high service standards in a fast-paced 24/7 customer support environment.
Anonymous Employer
Customer Service & Support
1 month ago
This role requires a hands-on leader who can effectively manage performance, handle escalations, oversee workforce planning, and maintain high service standards in a fast-paced 24/7 customer support environment.
1 month ago
The role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure inquiries are resolved quickly and accurately while maintaining regulatory and operational standards.
Jaysur Cognitive Management Limited
Customer Service & Support
Yesterday
Our client, a growing fintech company, is seeking an experienced Debt Collection Team Leader to lead, manage, motivate and guide the team to achieve collection targets while ensuring compliance with company policies and regulatory requirements.
GAME ROOM LIMITED
Customer Service & Support
2 days ago
We hire a full-time Kenya-based bilingual translator with real estate experience. Provide accurate English-Chinese interpretation and translation to support local cross-border property business.
NFT Consult
Customer Service & Support
4 days ago
**30-word version:** Our client is a leading manufacturing company serving local and international markets. They seek an Export Junior Associate – Customer Service to support customer relations, order coordination, export sales, and delivery execution.
The Aspire Investments
Customer Service & Support
4 days ago
Aspire Investments is seeking a professional, friendly, and organized Receptionist to manage front-desk activities and provide administrative support to the team. The ideal candidate should have strong communication skills, a welcoming personality, and the ability to handle clients, calls, and office tasks efficiently in a fast-paced real estate.
Freeman Glow Enterprises
Customer Service & Support
4 days ago
Freeman Glow Enterprises is seeking a friendly, organized, and professional Front Desk Assistant to manage reception duties and provide general administrative support to the office. The role involves welcoming visitors, handling calls and inquiries, maintaining office records, coordinating appointments, and supporting office operations.
Gasfil Limited
Customer Service & Support
1 week ago
The Front Office & Customer Service Executive will be responsible for creating a professional, welcoming, and efficient front-office experience at Gasfil Limited's Headquarters while providing high-quality customer service and supporting the conversion of customer leads into business.
FOCUSED HUMAN RESOURCE SOLUTIONS LIMITED
Customer Service & Support
1 week ago
Waiter Position – Ruaka Job Title: Waiter Location: Ruaka Salary: Ksh 18,000 per month We are looking for a professional, friendly, and customer-focused Waiter to join our team in Ruaka.
1 week ago
Our client is a premium lifestyle and concierge business focused on delivering personalised services, experiences and lifestyle solutions to its members. They are built around exceptional service, trusted relationships, discretion and a deep understanding of each member's individual needs and preferences. As the business continues to grow, ...
RWK Group
Customer Service & Support
1 week ago
MyAccurate Books is seeking motivated and well-connected individuals to join as Freelance Affiliates. The role involves introducing MyAccurate Books to businesses, identifying potential clients, promoting the software, and supporting successful subscriptions. Affiliates will earn for every successful subscription they generate.
AFRICAN LABOUR SOLUTIONS
Customer Service & Support
1 week ago
Handle patient registration, appointment scheduling, check-ins, and check-outs
Smart Royal Career Consultant
Customer Service & Support
1 week ago
Responsible for developing, coordinating, and delivering security training programs to security personnel to ensure they have the knowledge, skills, discipline, and professionalism required to perform their duties effectively. The role involves conducting practical and classroom-based training, assessing staff performance.
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