Remote Human Resource Representative

Company: DOULAS by the BAY LLC

Location: Remote, U.S.-based

Schedule: Full-time

Pay: Great pay, depending on experience

Experience Required: Minimum 10+ years of Human Resources experience

About DOULAS by the BAY

DOULAS by the BAY supports expectant families and new parents by connecting them with trusted, compassionate, and professional doulas. We work with families during one of the most important and emotional seasons of their lives, and we take pride in creating a warm, organized, and supportive experience for both our clients and our team.

Position Overview

We are seeking an experienced, proactive, and people-centered Remote Human Resources Representative to support our growing team. The right candidate must have strong HR experience, excellent communication skills, emotional intelligence, and the ability to manage people with professionalism, fairness, and care.

This role is 100% remote and full-time. We are looking for someone who can help with hiring, onboarding, employee communication, HR policies, team support, performance management, and overall people operations.

The ideal candidate is calm, organized, proactive, and experienced in managing employee needs while also protecting the company’s standards, policies, and culture.

Core Responsibilities

• Support the recruitment, hiring, and onboarding process for new team members.
• Help review applications, resumes, references, and candidate qualifications.
• Communicate professionally with applicants, employees, and leadership.
• Assist with employee files, documentation, contracts, policies, and HR records.
• Help ensure employees complete required training, paperwork, and onboarding steps.
• Support employee relations with professionalism, fairness, and confidentiality.
• Help address staff questions, concerns, performance issues, and communication needs.
• Work closely with leadership to maintain clear expectations and accountability.
• Help create, update, and enforce HR policies and procedures.
• Support performance reviews, coaching plans, warnings, and employee follow-up.
• Maintain organized HR systems and accurate employee records.
• Help ensure the company remains compliant with employment practices and internal policies.
• Communicate with warmth, professionalism, and strong attention to detail.
• Be proactive in identifying problems and offering solutions before issues grow.

HR Expectations

• This is a full-time remote role.
• The candidate must be comfortable managing people and handling sensitive conversations.
• Strong follow-up, organization, and documentation are required.
• The candidate must be proactive and able to work independently.
• The role requires someone who can balance kindness with clear accountability.
• Confidentiality, professionalism, and good judgment are essential.
• The candidate must be comfortable working with a growing company and supporting a team in a service-based environment.

Qualifications

• Minimum 10+ years of Human Resources experience required.
• Strong experience managing employees, people operations, or HR processes.
• Experience with recruitment, onboarding, employee relations, documentation, and performance management.
• Experience in healthcare, childcare, maternal health, wellness, home care, family services, or service-based companies is strongly preferred.
• Must be proactive, organized, reliable, and detail-oriented.
• Excellent verbal and written communication skills.
• Must be comfortable having difficult conversations in a respectful and professional way.
• Strong emotional intelligence and ability to work well with different personalities.
• Must understand the importance of confidentiality in HR matters.
• Must be able to work independently in a remote environment.
• Must be comfortable using email, Zoom, online systems, and HR-related tools.
• Must be able to provide strong professional references.

Ideal Candidate

The ideal candidate is an experienced HR professional who understands how to support both the company and the employees. You are warm, fair, organized, and proactive. You know how to communicate clearly, manage people with care, and handle sensitive matters with professionalism.

You are comfortable supporting a team remotely, keeping records organized, following up consistently, and helping leadership maintain a strong and respectful workplace culture.

You are not only experienced in HR, but also thoughtful, dependable, and able to help a growing company build strong systems for hiring, onboarding, employee support, and accountability.

To Apply

Please submit your resume and professional references to:
shakila@doulasbythebay.com

Thank you again for your interest. We look forward to learning more about you.