Visa Officer

ABOUT THE COMPANY

The Embassy is an integral part of the Danish Ministry of Foreign Affairs (MFA) and therefore shares the same overall objectives and the same visions, mission and values as the rest of the organisation.
The Embassy is accredited to represent Denmark in the areas of foreign policy and foreign economic and commercial relations as regards to the Republic of Kenya. The embassy also has the responsibility for overseeing relations in Somalia, Seychelles and Eritrea.

JOB SUMMARY

The Danish Embassy in Nairobi is looking for a Visa officerPosition: Visa OfficerType of employment: Full time on a local, permanent contractStarting date: As soon as possibleLocation: 13 Runda Drive, RundaDeadline for application: 28/11/2025The Embassy is seeking to recruit a Visa Officer who will be part of the Embassy’sRegional Visa Hub which is part of the Visa and Consular Team. The Regional Visa Hub in Nairobi handles applications from countries in the region such as Kenya, Uganda, Tanzania and Ethiopia. You will be part of a team with currently 14 colleagues.Reporting: The Visa Officer will report to the Team leader of the Visa and Consular Team.

RESPONSIBILITIES

Main duties and responsibilities:As Visa Officer you will process visa and residence permit applications from the countries in the region.You will be working with and ensuring the Schengen visa rules as well as the Danish administrative rules are followed. You will receive and register the applications and further conduct interviews with applicants, hosts, and other parties when needed. Working with residence permit and Schengen visa applications requires strong systematic and administrative skills.It is important that you can work in an independent and well-structured manner and with a great focus on details. After training and competence building, we expect that you are able to make good case assessments based on the rules and regulations and that you are proactive in delivering results. Other duties might be assigned, including providing support and back-up to other colleagues as needed.Education and desired experience:Experience with visa processing and the Schengen rules is an advantageFluency in written and spoken English is a necessity. Knowledge of other languages spoken in the countries the Visa Hub covers e.g., Amharic is an advantageRelevant knowledge and/or experience from working in the countries the Visa Hub coversExperience with public administrationSound judgement abilities and great attention to detailsExperience with working across cultures is an advantageRobustness and ability to handle stressful situations in a competent mannerEmphasis on thoroughness and ability to interact with the applicants and partners in a service- minded mannerA team player with strong communication skillsStrong cross-cultural understanding and good interpersonal skillsSkilled in MS Office programs (Word, Outlook, Excel, PowerPoint), and other relevant programmes and applications as well as ability to quickly familiarize oneself with other IT systems.We offer:A permanent position in an international and dynamic environment, where we value delegation of tasks and responsibilities, openness and independence.To join a well-functioning team where wellbeing and job satisfaction is key.Employment conditions:The Visa Officer will be employed according to regulations for local staff at the Royal Danish Embassy in Nairobi. Employment is subject to successful security clearance obtained from the relevant Danish authorities.You will be offered full time employment on a local contract based on the relevant legally binding labour market rules of Kenya;Your standard working hours will be 37 hours per week with some flexibility in organising your own daily working hours;You will be entitled to 25 days of paid holiday per year;Your salary will reflect your qualifications, relevant experience and proven work-related results;As part of your salary, you will be covered by a workplace pension scheme;You and your dependant family members will be offered reasonable coverage for sickness expenses.How to ApplyApply on Fuzu The email subject should be “Visa Officer”Please note that we will not consider late and applications that are not done in the requested format or through the Fuzu recruitment platform.The Embassy attaches great importance to equal opportunities for all and therefore welcomes applications from all qualified persons regardless of race, sex, religion, age or disability. Any form of canvassing will lead to automatic disqualification.The applicant must present a “No Criminal Record” and pass the security clearance prior to appointment.About usThe Royal Danish Embassy in Nairobi represents Denmark in Kenya, Seychelles, Eritrea, Mauritius and Malawi as well as the United Nations in Nairobi. Further, the Embassy host the Danish Representative Office to Somalia. It manages development and stabilization cooperation and follows political and economic developments. Climate change, green growth, democracy, human rights, equitable healthcare, women’s rights and empowerments are some of our key areas of focus across the Kenya Strategic Cooperation framework for the period 2021-25, as is the enhancing of trade between Denmark and Kenya and support to regional cooperation in East Africa and consular/visa services.The Embassy is an ambitious, high-paced and dynamic workplace with approximately 90 employees, 25 of whom are posted from the Danish Ministry of Foreign Affairs.For more information about the Embassy, see : Denmark in Kenya

REQUIRED SKILLS

Selection and assessment of applicants, Compliance, Candidate and personnel background checks, Interviewing, Customer service, Documentation and record keeping, Regulations, Interpersonal communication, Planning, Written communication

REQUIRED EDUCATION

Bachelor's degree