WAITER / WAITRESS

JOB TITLE WAITER / WAITRESS

NATURE OF JOB FULL TIME

INDUSTRY HOSPITALITY

SALARY KSHS.17,000

JOB LOCATION UPPER HILL

DUTIES AND RESPONSIBILITIES

Customer Service

·       Welcome guests warmly and escort them to their tables where necessary.

·       Present menus, explain menu items, daily specials, and answer customer inquiries.

·       Provide attentive, friendly, and professional service throughout the customer’s dining experience.

·       Handle customer requests, concerns, and complaints professionally and escalate issues when necessary.

·       Ensure guests feel valued and receive prompt service at all times.

Order Taking and Service

·       Accurately take food and beverage orders and communicate them effectively to the kitchen and bar teams.

·       Serve food and beverages in a timely and professional manner.

·       Check on guests during their meals to ensure satisfaction and address any additional needs.

·       Clear tables promptly and prepare them for incoming guests.

·       Process customer bills and payments accurately according to company procedures.

Restaurant Operations

·       Set up dining areas before service, including arranging tables, chairs, cutlery, glassware, and other dining essentials.

·       Maintain cleanliness and organization of the dining area, service stations, and assigned sections.

·       Assist with opening and closing duties as assigned.

·       Ensure compliance with restaurant standards and operational procedures.

·       Support team members during busy periods to ensure smooth service delivery.

Food Safety and Hygiene

·       Maintain high standards of personal hygiene and professional appearance.

·       Follow food safety, hygiene, and sanitation guidelines at all times.

·       Ensure food and beverages are handled and served according to established health and safety standards.

·       Report any safety concerns, equipment issues, or hazards promptly.

Teamwork and Communication

·       Work collaboratively with kitchen staff, bartenders, supervisors, and fellow service team members.

·       Communicate effectively to ensure efficient service and customer satisfaction.

·       Attend staff meetings and training sessions as required.

·       Contribute positively to a team-oriented work environment.

KEY REQUIREMENT SKILLS AND QUALIFICATION

·       Certificate or Diploma in Hospitality Management, Food & Beverage Service, Hotel Management, or a related field.

·       Minimum of 2 years of experience in a restaurant, hotel, café, or hospitality establishment.

·       Experience in customer service and food and beverage operations is highly desirable.

·       Knowledge of restaurant service standards and dining etiquette.

·       Excellent customer service and interpersonal skills.

·       Strong communication and listening abilities.

·       Professional appearance and well-groomed presentation.

·       Ability to work efficiently in a fast-paced environment.

HOW TO APPLY

·       If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

·       Interviews will be carried out on a rolling basis until the position is filled.

·       Only the shortlisted candidates will be contacted.