GENERAL MANAGER (GM)

182-Bed Independent Mid-Scale (3-Star) Hotel

JOB PURPOSE

Provides overall leadership and accountability for the 182-bed independent mid-scale hotel, translating the approved business plan into strong operational, financial, commercial and people performance across all divisions.

KEY RESPONSIBILITIES

·        Lead execution of the hotel’s annual business plan, budgets, operating standards and strategic priorities.

·        Direct and hold accountable all Heads of Department, ensuring clear departmental targets, reporting and performance follow-up.

·        Own the overall guest experience and service standards across rooms, food and beverage, conferences, recreation and support functions.

·        Drive revenue growth, profitability, occupancy, conference business and cost discipline together with Sales, Finance and operational HODs.

·        Review management accounts, departmental budgets, forecasts, payroll, expenditure, procurement and capital requirements.

·        Ensure strong internal controls, revenue assurance, credit control, purchasing discipline and proper use of hotel assets.

·        Lead workforce planning, recruitment of senior leaders, performance management, succession planning and management development.

·        Ensure the hotel complies with statutory, licensing, health and safety, food safety, labour, security and other operational requirements.

·        Oversee procurement, stores and supplier performance at executive level, ensuring transparent purchasing and value for money.

·        Chair management/HOD meetings and ensure decisions are translated into measurable actions and deadlines.

·        Maintain effective relationships with owners, key corporate clients, suppliers, regulators and other stakeholders.

·        Lead crisis management, business continuity and major guest/operational incident response.

MINIMUM REQUIREMENTS

·        Bachelor’s degree in Hospitality Management, Business Administration or a related field; postgraduate management qualification is an advantage.

·        8–10+ years of progressive hotel management experience, including substantial senior leadership responsibility.

·        Demonstrated experience managing multiple hotel departments and HODs in a full-service property.

·        Strong commercial, budgeting, financial-control, revenue-management and cost-control capability.

·        Strong people leadership, decision-making, communication, negotiation and stakeholder-management skills.

·        Working knowledge of hotel PMS/POS systems, management reporting and operational controls.

KEY PERFORMANCE INDICATORS

·        Hotel revenue, GOP/profitability and budget performance

·        Occupancy, ADR/RevPAR and conference/event revenue

·        Guest satisfaction and complaint resolution

·        Departmental cost and payroll control

·        HOD performance and staff turnover

·        Compliance, audit and safety performance