Job summary
The Head of Business Development & Growth is responsible for leading the company’s growth strategy across Marketing, Revenue & Data, and Business Development.The role oversees the complete sales and revenue funnel—from generating and tracking leads to improving conversion, growing revenue, forming strategic partnerships, and expanding the property
Job descriptions & requirements
Key Responsibilities
1. Growth Strategy & Planning
● Develop annual and quarterly growth plans aligned with company priorities and budgets.
● Set and monitor targets for revenue, occupancy, leads, conversions, partnerships, and portfolio growth.
● Oversee the full sales funnel, from lead generation to conversion and retention.
● Review performance, address gaps, and report forecasts and recommendations to the CEO.
2. Marketing & Customer Acquisition
● Set the strategy for brand visibility, lead generation, and customer acquisition.
● Oversee SEO implementation and marketing campaigns.
● Ensure marketing supports bookings, occupancy, client acquisition, and portfolio growth.
● Monitor campaign performance, lead conversion, and acquisition costs.
3. Revenue & Commercial Performance
● Set and monitor revenue, occupancy, ADR, RevPAR, and channel targets.
● Ensure pricing responds to demand, seasonality, and market conditions.
● Review forecasts, booking trends, promotions, and portfolio performance.
● Develop recovery plans for underperforming units and improve portfolio returns.
4. Business Development, Strategic Partnerships & Market Expansion
● Develop relationships with corporates, NGOs, relocation agencies, property agents, landlords, developers, and other strategic partners.
● Create strategies to acquire viable properties, clients, new units, and commercial partnerships.
● Identify opportunities to expand into new locations, property segments, and customer markets.
● Lead strategic pitches, negotiations, and high-value commercial engagements.
● Set and monitor targets for leads, partnerships, signed agreements, and portfolio growth.
5. Client Retention & Revenue Expansion
● Develop strategies for client retention, repeat bookings, referrals, renewals, and additional revenue.
● Use client feedback and lost opportunities to improve the company’s offering.
● Align the growth departments around shared targets and priorities.
● Address cross-departmental challenges and escalate significant commercial risks to the CEO.
Qualifications & Experience
● Bachelor’s degree in Business, Marketing, Sales, Commerce, Hospitality, Real Estate or a related field.
● 6 - 8 years’ relevant experience in business development, commercial growth, sales, revenue management or a related field, including leadership responsibility.
● Demonstrated ability to manage a sales pipeline, interpret performance data and develop practical growth plans.
● Experience in hospitality, property management, real estate or serviced apartments is an advantage.
● Proven ability to negotiate, influence stakeholders and support high-value commercial agreements.
● Strong leadership, communication, commercial judgement, problem-solving and stakeholder-management skills.
Core Competencies
Strategic thinking • Commercial judgement • Sales-funnel management • Revenue analysis • Data-driven decision-making • Team leadership • Partnership development
• Negotiation • Forecasting • Client relationship management • Clear reporting
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