Operations Manager

Jawabu Biashara Limited is a fast-growing credit-only institution, regulated by the Central Bank of Kenya as a DCP. The institution provides affordable and customer-focused financial solutions to its wide range of clientele. Jawabu is an impact-based lender with a brand promise of: Finance, Empower and Transform. For more on Jawabu Biashara Limited, please visit www.jawabubiz.co.ke

Location of the Assignment - Nairobi

Roles and Responsibilities: 

·        This is a senior position and the fulcrum of the business operations within the institution. The position reports to the Director of Operations.

·        The key deliverable for the role is Growth | Scale & Budget, Quality portfolio and staff productivity.

·        This role also involves overseeing sales strategies and enhance market presence to optimize on lead generation, and setting clear objectives to achieve Institutional goals.

·        Managing and mentoring business development teams to achieve organizational goal

·        The role ensure that business risks are mitigated ensures policy compliance, and protects company interests in a dynamic market to enhance operational success.

·        The position requires a field biased professional (75% of the time), conscious on growth, quality and with good business execution strategies.

·        The role is focused especially on managing internal customers (the staff), external customers and other related business stakeholders. 

Requirements

·        Minimum Bachelor’s degree in business, business management, or other related fields.

·        At least 3 years' Hans-on experience in a senior management position in Micro finance sector. With roles including managing field offices and the leadership of field teams.

·        Worked in an environment that especially delivers secured facilities through log book and has good appreciation of micro and impact-based solutions.

·        Outstanding leadership abilities that are performance based.

·        Excellent written and verbal communication skills. Further, demonstrate analytical thinking and business insights.

·        Strong MS Suites skills / Google Sheets and records / tracker management/ data analytic skills

·        High ethical standards with unquestionable integrity and confidentiality.

The deadline for the application is 20th August 2026.