Restaurant Operations Manager

Restaurant Operations Manager

Our client renowned  restaurant offering Nyama Choma and other delicious delicacies operating extended hours, along Thika Road Superhighway  area  is looking for an Operations Manager   to run the establishment, lead their team and operations.

Operations manager specific duties are:

1. to supervise the daily operations of the restaurant including dining area, kitchen, waiting area, outdoor seating, storage (cold-room and food store) cleaning, (dishwashing, floors, tables, restrooms) security (at doors, entrances, emergency exits, parking), bar counter areas coupled with delivery and purchases of supplies and activities of payment station and pos system.
2. to offer team leadership by managing, motivating, and mentoring restaurant staff, including waiters, security team, barmen and women, kitchen staff, and front-of-house personnel, to ensure exceptional guest service and a positive work environment.
3. ensure a high level of guest satisfaction by maintaining and monitoring high-quality service delivery, addressing guest feedback, and resolving issues promptly and professionally.
4. to streamline operations and procedures by ensuring the smooth running of the restaurant by effectively managing employees, implementing efficient workflows, shift schedules, optimize duties, staffing levels, and labor costs coupled with ensuring optimal coverage during peak hours and maintain a smooth operation.
5. develop and implement training programs to enhance staff skills, product knowledge, and service standards.
6. manage inventory levels, including food, beverages, and supplies, to prevent shortages, minimize waste, and maintain product freshness through ordering supplies against the budget while controlling costs and increase the bar and restaurant profits.
7. build and maintain relationships with suppliers, negotiate prices / contracts, and monitor deliveries to secure high-quality ingredients and cost-effective supplies.
8. collaborate with chefs and culinary teams to develop and update menus, pricing strategies, and daily specials to enhance patrons’ excellent experiences.
9. enforce health and safety standards, food safety protocols, and cleanliness guidelines to ensure a safe and sanitary environment for staff and customers.
10. ensure compliance with county, national governments and alcohol control board regulations, including alcohol licensing, public health and labor laws.
11. Monitor budget and financial performance, analyze sales data, and implement cost-control measures to achieve financial targets and generate financial reports as requested.

The Operations  manager should meet the following requirements:

1. a commitment to delivering a superb guest experience and ability to work in the evenings, weekends, and holidays as needed.
2. A mature person (Man 35-45)  with leadership attributes, high level of integrity and excellent customer service skills,
3. strong  organizational and team management skills
4. excellent communication and interpersonal abilities.
5. proven experience as a Bar and Restaurant Manager or in a similar leadership role within the hospitality industry.
6. strong problem-solving and decision-making skills Proficiency in restaurant management software and point-of-sale systems.
7. financial acumen and budget management experience.
8. knowledge of food safety regulations and health codes.
9. customer-focused mindset and commitment to service excellence.
10. flexibility and adaptability to work in a fast-paced environment.
11. at least a degree or diploma in hospitality management, F and B. business administration, or a related field (preferred).

Compensation

A guiding monthly wage of  50k will be given to the most suitable candidate depending on one experience and qualifications

How to apply

If you are an experienced bar and restaurant supervisor and above with a passion for culinary excellence and innovation, we invite you to be part of a dynamic culinary team to apply by sending your CV with three (3) referees (Name, Position, Organisation Phone and official Email),  indicating the job title   on the email subject (Restaurant Operations Manager ) to info@hubken.co.ke  as soon as possible