Telesales Executive

Job Responsibilities – Telesales Executive (Nairobi)

• Calling existing and potential customers to persuade them to purchase Koolboks products and services.
  
• Answering customers’ questions regarding products and services.
  
• Accurately recording details of customers’ purchase orders.
  
• Processing all customer purchases accordingly.
  
• Generating qualified leads for the outside sales team to pursue.
  
• Managing customer accounts and ensuring existing customers remain satisfied with Koolboks products.
  
• Gathering and documenting customer information, payment methods, purchases, and customer feedback.
  
• Developing and sustaining strong relationships with customers to encourage repeat business.
  
• Using company-provided sales scripts to drive sales and effectively handle customer objections.
  
• Developing in-depth knowledge of products and services to make suitable recommendations based on customer needs and preferences.
  
• Consistently meeting or exceeding daily and monthly call and sales targets.
  
• Any additional duties as may be assigned to support the growth and development of Koolboks.
  

Requirements

• Bachelor’s Degree (BSc) in Business, Marketing, Communications, or a related field
  
• Minimum of 2 years’ experience in a telesales or outbound sales role
  
• Strong communication and persuasion skills
  
• Proven ability to meet or exceed sales targets
  
• Customer-focused with strong relationship management skills
  
• Ability to work in a fast-paced, target-driven environment