- Minimum Qualification :
- Experience Level : Internship & Graduate
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
ABOUT THE COMPANY
We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.
JOB SUMMARY
Join Sephora as a Customer Service Representative and be part of a team that values excellence, speed, and empathy. 🔍 What We’re Looking For: Fluent French speaker (C1 level – written & spoken) 1 year of experience in contact center or BPO Strong communication and problem-solving skills Ability to multitask in a fast-paced environment Willingness to work flexible shifts Proactive, independent, and eager to make a difference 🎁 Perks You’ll Love: 🚗 Transport allowance 🌱 Growth-oriented, collaborative work environment 💵 Incentives in USD for hitting KPIs
RESPONSIBILITIES
💬 What You’ll Do: Handle calls and live chats with professionalism and care Manage up to 2 chats simultaneously, responding quickly and accurately Use templates to streamline communicationSolve customer issues related to orders, accounts, and productsOffer solutions like refunds or replacements when neededKeep detailed records and collaborate with your team to exceed goals
REQUIRED SKILLS
Customer service, Verbal communication, Customer support, CRM systems, Listening
REQUIRED EDUCATION
High, secondary school
Important Safety Tips
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