- Minimum Qualification :
- Experience Level : Internship & Graduate
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
We are looking for a Customer Service Representative (Tire Support Specialist) to join our team. This is a full-time position where you will assist consumers, tire installers, and wholesale distributors with inquiries related to specific tires or existing orders.
🔑 Role Overview
Handle incoming calls, chats, and emails 📞💻✉️
Provide proactive and professional customer support
Identify customer needs and deliver effective solutions
Maintain product knowledge to ensure best-in-class service
Explain complex processes clearly and guide customers step by step
Compare product features to guarantee customer satisfaction 🚗🛠️
👤 What We’re Looking For
6–12 months of customer service experience
Enthusiasm for solving complex issues ✨
Adaptability and versatility to daily challenges
Retention/selling experience is a plus 💼
Consistent employment history
Technically savvy – must be comfortable with current technology 💻
Discretion in handling confidential information
Spanish language skills are a plus 🌎
Excellent interpersonal and verbal communication skills
Commitment to Inktel core values 🚀
🗓️ Schedule & Training
Training: Monday to Friday, 4PM – 12 Midnight (Kenya Time)
Operations: Monday to Saturday, 4PM – 4AM (Kenya Time)
Days Off: Sunday + 1 weekday
💵 Compensation
Salary: KES+ (Transport allowance)
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