Head of IT

ABOUT THE COMPANY

BURN is an eclectic group of designers, builders, and visionaries who are committed to making stoves that can transform lives and save forests. Our goal is not just to provide clean burning wood and charcoal stoves but to provide a range of super fuel efficient stoves for the 2 billion people who will inhabit sub Saharan Africa by 2050. Read below to find out a bit more about the members of the team.

JOB SUMMARY

Skills and ExperienceBachelor’s in Computer Science, Information Systems, or related field (Master’s a plus).10+ years in IT, with 5+ years leading multi-country infrastructure and security teams.Proven delivery of high-availability cloud and on-prem environments at scale (> 1 M users/transactions monthly).Hands-on management of enterprise contact-centre platforms (e.g., Ameyo, Genesys, Five9) and telco integrations.Deep knowledge of AWS and/or Azure architecture, IaC (Terraform/CloudFormation), Kubernetes, CI/CD.Enterprise networking (BGP, OSPF, MPLS/SD-WAN, Fortinet/Cisco/Juniper).Security frameworks (NIST, ISO 27001), SIEM/SOAR, EDR, zero‑trust design.Voice technologies: SIP trunking, WebRTC, QoS, codec optimisation.Strong proficiency with ITSM/ITIL toolsets and asset/CMDB management.CISSPCISMCCSPAWS Solutions Architect ProAzure AZ‑305CCNP/CCIEITIL v4 MP

RESPONSIBILITIES

Strategy & GovernanceDefine a 3-year IT strategy and annual roadmaps aligned with business OKRs.Maintain and enforce IT policies, standards, and ISO 27001-aligned controls.Own IT budget, cost optimisation, and KPI reporting.Cybersecurity LeadershipServe as primary security officer for infrastructure and data assets.Lead continuous threat-modelling, vulnerability management, and SOC operations.Oversee incident response and BCP/DR testing across all markets.Cloud & InfrastructureArchitect and operate hybrid setups on AWS/Azure plus regional colos.Drive IaC, CI/CD, and automated patching; enforce SRE/DevOps best practices.Ensure high availability (≥ 99.9%) for core platforms, IoT backends, and BI stacks.NetworkingDesign and manage MPLS, SD-WAN, VPN, and Wi-Fi across offices, factories, and distributed call centres.Optimise bandwidth and QoS for voice, video, and data traffic.Call centre & Telephony systemsOwn Ameyo cloud contact centre and all MNO SIP/PRI integrations.Integrate IVR, dialer, WhatsApp, and CRM for omnichannel CX.Monitor CTI performance and call-quality analytics; lead roll-outs or centralisation initiatives.Vendor & Contract ManagementNegotiate SLAs with MNOs, ISPs, MSPs, and SaaS providersOversee third-party risk assessment and license compliancePeople LeadershipBuild, coach and retain high high-performing 30-plus person IT organisationImplement skill matrices, career paths and agile work practicesCompliance & AuditEnsure adherence to data protection laws (GDPR equivalents) and local telecom regulationsAct as IT Lead during internal/external audits

REQUIRED SKILLS

Cloud architectures and services, Cyber security, System architecture, IT management, Programming

REQUIRED EDUCATION

Bachelor's degree