Product Manager

About Pesapal

We are the leading payment services company with local know-how in building payments and business tools for Africa. Pesapal is transforming the way businesses and consumers transact across Africa. As a leader in the fintech space, we provide cutting-edge payment solutions, business financing, and value-added services across multiple countries.

Pesapal is regulated by the Central Banks of Kenya, Rwanda, Uganda, Zambia and Tanzania. We have 300+ employees in 5 African countries – and we’re adding more. We all share a commitment to product innovation that solves Africa’s payment challenges. Our goal? To be Africa’s premier one-stop-shop for digital commerce and payment services — safe, seamless, and customer-focused.

Job Summary

Pesapal is committed to driving excellence through strong governance, accountability, and operational efficiency. We value integrity, transparency, and continuous improvement in how we serve our customers, partners, and communities.

To strengthen our product management function, we are seeking a self-driven Product Manager to join our team. The role will play a key part in ensuring our products are strategically positioned for growth, aligned with customer needs, and delivered with excellence across their lifecycle. The Product Manager will provide strategic direction, leadership, and cross-functional coordination to drive high-impact product initiatives. The role is responsible for overseeing product strategy, performance, and continuous improvement, and recommending actionable improvements that enhance customer experience, product-market fit, and commercial outcomes. This position requires a highly skilled, data-driven product manager who can work collaboratively across departments to strengthen execution, alignment, and innovation within the product portfolio.

Location: Nairobi, Kenya

Reports to: Head of Product Management

Key Responsibilities

A. Product Strategy

Responsibilities

• Define and champion multi-year product strategy, vision, and goals aligned to business objectives.
• Lead market discovery: competitive analysis, customer research, regulatory trend mapping.
• Translate strategy into clear product roadmaps with business cases, value hypotheses, and measurable outcomes.
• Own prioritization frameworks for the portfolio (RICE, MoSCoW, value/effort scoring).
• Mentor and guide junior Product Managers on product discovery, delivery, and stakeholder management.
• Drive alignment across engineering, operations, sales, compliance, and leadership teams.
• Ensure regulatory compliance (PCI-DSS, AML, GDPR, data privacy) is embedded in design and execution.

Expected Outcomes

• Clear long-term product vision with validated customer & market insights.
• High-quality product roadmaps that drive growth and operational scalability.
• Strong cross-functional alignment and predictable delivery.
• Consistent compliance adherence with zero regulatory breaches.

2. Product Delivery, Operations & Execution Excellence

Responsibilities

• Lead discovery-to-launch process, ensuring strong documentation.
• Oversee product development cadence, backlog management, sprint planning, and release coordination.
• Drive operational efficiency through process improvements, automation opportunities, and scalable workflows.
• Collaborate with engineering and DevOps to ensure product scalability, performance, availability, and stability.
• Resolve complex product issues and escalate risks proactively.

Expected Outcomes

• High-quality, timely releases with minimal defects.
• Efficient cross-team execution with reduced cycle times.
• Strong product reliability and operational stability.

3. Product Analytics, Reporting & Insights

Responsibilities

Define and track KPIs: engagement, retention, activation, funnel metrics, NPS, churn, adoption.

Lead product performance dashboards and executive reporting.

Conduct root-cause analysis using data insights to guide iteration and strategic decisions.

Ensure customer feedback loops are robust, surveys, interviews, support ticket analysis, usage data.

Expected Outcomes

Data-driven decisions and continuous improvement.

Clear reporting on product health, risks, and opportunities.

Consistent customer feedback integration into the roadmap.

Required Qualifications & Experience

Education

• Bachelor’s degree in Business, Computer Science, Engineering, or related field.
• MBA or postgraduate qualification is an added advantage.

Experience

• 5–8+ years of experience in Product Management (preferably in fintech, payments, or SaaS).
• Proven track record of launching and scaling successful digital products.
• Experience leading junior PMs and leading cross-functional product development teams.

Technical Skills

• Strong understanding of software development, APIs, data flows, native and applications.
• Experience with analytics and product measurement tools.
• Skilled with documentation and visualization tools (Miro, Figma, JIRA, Confluence).

Leadership & Personal Qualities

• Strong problem-solving and critical-thinking abilities.
• High ownership, bias for action, and ability to work independently.
• Excellent relationship-building and stakeholder influence skills.

Desired Skills & Competencies

Strategic Leadership

• Ability to craft long-term product direction and drive organizational alignment.
• Designs scalable frameworks for discovery, prioritization, and delivery.
• Customer & Market Insight
• Deep understanding of user needs, fintech landscape, and regulatory environment.
• Applies customer empathy to build differentiated experiences.

Commercial Acumen

• Turns product features into revenue streams.
• Understands P&L levers, pricing models, and competitive positioning.

Operational Excellence

• Builds repeatable processes, improves efficiency, sets standards for execution.
• Proactively identifies and mitigates risks.
• Stakeholder Communication and engagement
• Excellent communicator with ability to influence across all levels, including executives.

Why Join Pesapal?

• Impact: Play a central role in strengthening the organization’s technical structure.
• Meaningful Work: Key player in driving continuous development & strengthen governance & Accountability.
• Growth Culture: Be part of a dynamic, fast-paced environment where you experience a myriad of exciting challenges, opportunities, and thrilling adventure. Learn and grow in a dynamic and collaborative environment.
• Competitive Rewards: A competitive salary and benefits package.

Equity & Inclusion Statement

Pesapal is committed to fostering a diverse and inclusive work environment where all individuals are valued, respected, and have equal access to opportunities for growth. We believe that diverse perspectives enhance our creativity, problem-solving abilities, and overall success.

Application Process:

Interested candidates should submit ONLY their C.V. and an application letter to kazi@pesapal.com, to be received by 14th December 2025.

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