SYSTEMS & INFRASTRUCTURE OFFICER

JOB TITLE SYSTEMS & INFRASTRUCTURE OFFICER

NATURE OF JOB FULL TIME

INDUSTRY MANUFACTURING

SALARY KSHS.40,000-70,000

JOB LOCATION MLOLONGO

DUTIES AND RESPONSIBILITIES

 IT Infrastructure Management

·       Install, configure, maintain, and troubleshoot servers, workstations, printers, and other IT hardware.

·       Monitor infrastructure performance and conduct preventive maintenance, upgrades, and capacity planning.

·       Maintain accurate IT asset registers, infrastructure documentation, and system configurations.

Network Administration

·       Configure and manage LAN/WAN infrastructure, including routers, switches, VLANs, firewalls, VPNs, and wireless networks.

·       Monitor network performance, availability, security, and bandwidth utilization.

·       Troubleshoot network connectivity issues and ensure reliable communication across production and business locations.

Systems & Software Administration

·       Install, configure, patch, and maintain operating systems, business applications, and server software.

·       Manage user accounts, access rights, system permissions, and related IT services.

·       Diagnose and resolve hardware, software, operating-system, and application-related incidents.

Manufacturing Systems & OT Support

·       Support ERP, SCADA, IoT, automation, and other technology systems used in manufacturing operations.

·       Collaborate with production and engineering teams to integrate IT infrastructure with manufacturing equipment and systems.

·       Troubleshoot infrastructure issues affecting production and implement solutions that minimize operational downtime.

IT Security

·       Implement and maintain security controls for servers, networks, endpoints, user accounts, and other IT assets.

·       Apply security patches, firmware updates, access controls, and system-hardening measures.

·       Monitor for security threats and support the investigation and resolution of security incidents.

Backup & Disaster Recovery

·       Implement, monitor, and maintain reliable backup solutions for critical systems and business data.

·       Conduct regular backup verification and restoration tests to ensure data recoverability.

·       Maintain and periodically test disaster recovery and business continuity procedures.

Technical Support

·       Provide first- and second-level technical support to users for hardware, software, network, and system issues.

·       Prioritize and resolve incidents based on business and production impact.

·       Document incidents, resolutions, recurring problems, and escalation activities.

Infrastructure Monitoring & Maintenance

·       Monitor servers, networks, storage, internet connectivity, and other critical infrastructure.

·       Conduct scheduled preventive maintenance and identify potential infrastructure failures before they affect operations.

·       Prepare infrastructure performance, availability, capacity, and incident reports.

Vendor & Technology Management

·       Coordinate with IT vendors, internet service providers, hardware suppliers, and software providers.

·       Evaluate and recommend technologies that improve infrastructure reliability, security, and operational efficiency.

·       Support procurement, warranty claims, maintenance contracts, and vendor service-level management.

 Policies & Documentation

·       Develop, implement, and maintain IT infrastructure policies, procedures, standards, and technical documentation.

·       Maintain network diagrams, asset registers, system configurations, backup procedures, and disaster recovery documentation.

·       Ensure infrastructure activities comply with organizational IT, security, and change-management requirements.

KEY REQUIREMENT SKILLS AND QUALIFICATION

·       Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a related field

·       3–5 years of hands-on experience in IT infrastructure, systems administration, or network administration

·       Experience working in a medium-to-large organization with multiple users, systems, and network infrastructure.

·       Experience in a manufacturing, industrial, engineering, logistics, or similarly operational environment will be an added advantage.

HOW TO APPLY

·       If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

·       Interviews will be carried out on a rolling basis until the position is filled.

·       Only the shortlisted candidates will be contacted.