HOTEL SUPERVISOR

JOB TITLE HOTEL SUPERVISOR

NATURE OF JOB FULL TIME

INDUSTRY HOSPITALITY

SALARY KSHS.30,000-40,000

JOB LOCATION THIKA ROAD

DUTIES AND RESPONSIBILITIES

Operations Management

·       Supervise day-to-day hotel operations to ensure smooth service delivery.

·       Monitor adherence to hotel policies, procedures, and service standards.

·       Coordinate activities across departments to ensure efficient operations.

·       Address operational challenges and implement timely solutions.

Guest Relations & Customer Service

·       Ensure guests receive professional, friendly, and efficient service.

·       Handle guest inquiries, complaints, and special requests promptly.

·       Monitor customer satisfaction and implement service improvement initiatives.

·       Ensure a welcoming and positive guest experience at all times.

Staff Supervision

·       Supervise front office, housekeeping, restaurant, and support staff.

·       Prepare duty rosters and ensure adequate staffing levels.

·       Monitor employee attendance, punctuality, grooming, and performance.

·       Train, coach, and mentor team members on service standards and operational procedures.

Housekeeping & Facility Management

·       Ensure guest rooms, public areas, and facilities are clean, safe, and well-maintained.

·       Conduct regular inspections of rooms and common areas.

·       Report maintenance issues and follow up on repairs.

·       Monitor cleanliness and hygiene standards throughout the hotel.

Food & Beverage Coordination

·       Support the smooth operation of restaurant, bar, and catering services.

·       Ensure food safety, hygiene, and customer service standards are maintained.

·       Coordinate with kitchen and service teams to meet guest expectations.

Inventory & Cost Control

·       Monitor stock levels of housekeeping, food, beverage, and operational supplies.

·       Assist with inventory management and stock-taking activities.

·       Minimize wastage and support cost-control initiatives.

Health, Safety & Compliance

·       Ensure compliance with health, safety, and hospitality regulations.

·       Promote workplace safety and hygiene standards.

·       Handle incidents and emergencies according to hotel procedures.

Reporting & Administration

·       Prepare daily operational reports and shift handover reports.

·       Maintain records relating to guest feedback, incidents, and staff performance.

·       Assist management in implementing operational improvements.

KEY REQUIREMENT SKILLS AND QUALIFICATION

·       Diploma or Degree in Hospitality Management, Hotel Management, Tourism Management, Business Administration, or a related field

·       Minimum 2–4 years of experience in the hospitality industry

·       At least 1 year in a supervisory role within a hotel, lodge, resort, or serviced apartment

·       Experience managing guest services and hotel operations is an added advantage.

·       Strong leadership and team management skills.

·       Excellent customer service and interpersonal skills.

·       Good problem-solving and conflict-resolution abilities.

HOW TO APPLY

·       If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

·       Interviews will be carried out on a rolling basis until the position is filled.

·       Only the shortlisted candidates will be contacted.