Villas Manager

Deadline - Shortlisting is on a rolling basis

About Us

We are a premium boutique accommodation provider operating several exclusive villas within an upmarket region in Nairobi. Our properties deliver an authentic guest sanctuary for international travelers, corporate clients, and long-stay visitors. We pride ourselves on precision service, high operational efficiency, and a warm, memorable experience that serves as a home away from home. We are seeking an exceptional, highly presentable, and articulate individual to steer our property operations.

Key Responsibilities

Sales, Marketing, and Revenue Growth

● Manage online booking channels, optimize property visibility, and track digital guest reviews.

● Upsell property experiences, meals, airport transfers, and tailored event packages.

● Build sustainable relationships with corporate clients, tour operators, and long-stay guests.

Operational Leadership

● Supervise, motivate, and coordinate housekeeping, kitchen, security, and maintenance teams.

● Maintain strict quality control across rooms, linens, gardens, and bathrooms.

● Manage shift rosters, attendance tracking, and internal communication windows.

Financial and Procurement Integrity

● Manage property budgets, monitor expenses, and track real-time and projected occupancy and revenues.

● Enforce strict compliance with payment rules

● Minimize wastage and optimize utility costs to enhance overall property profitability.

● Manage property budgets, monitor expenses, and track real-time & future occupancy and

● revenues

Guest Relations and Experience

● Deliver welcoming, professional customer service that makes guests feel personally valued.

● Handle guest inquiries, bookings, and complaints fast and with absolute diplomacy.

● Personalize guest stays, maintaining discretion and standard protocols for diplomatic and corporate clientele.

Property Maintenance and Safety

● Notice repair and structural issues early to coordinate preventive maintenance.

● Ensure all security protocols, and safety infrastructure meet premium standards.

Required Attributes

● Proven management experience within a boutique hotel, luxury villa cluster, or premium guest house setup.

● Exceptional leadership skills with the ability to maintain discipline and motivate teams.

● Strong independent problem-solving abilities and a calm demeanor under high pressure.

● Highly proactive and self-motivated with a strong passion for hospitality hosting.

● Absolute personal integrity with a clean track record in financial and asset management.

● Excellent communication, organizational, and time-management skills.

● High flexibility and willingness to respond to late check-ins or operational emergencies outside standard hours.

● Diverse network, especially among the diplomatic community.

● Fluency in French is highly desired and an added advantage.

Qualifications

● Bachelor's degree in a hospitality discipline from a recognized university.

● CPA Part I or an equivalent financial qualification from a recognized institution.

● Sales and Marketing certification.

● At least 5 years of experience in a similar role.

How to Apply If you possess the required passion, operational organization, and leadership capability to champion our service standards, please submit your application via this link:

https://forms.gle/zz7N8TFJpQZR1DWWA