EXECUTIVE HOUSEKEEPER

182-Bed Independent Mid-Scale (3-Star) Hotel

JOB PURPOSE

Leads housekeeping and laundry operations for the 182-bed hotel, ensuring guest rooms, public areas and linen operations consistently meet required cleanliness, presentation, productivity and cost standards.

KEY RESPONSIBILITIES

·        Manage housekeeping staffing, shift schedules, daily room assignments and manpower deployment according to occupancy.

·        Set, communicate and audit cleanliness, room-presentation and public-area standards.

·        Conduct and enforce room, corridor, public-area and back-of-house inspection routines.

·        Oversee Floor Supervisors, Room Attendants, Public Area Attendants and the Laundry Manager/Supervisor.

·        Coordinate closely with Front Office on room status, priority rooms, VIP arrivals, out-of-order rooms and turnaround times.

·        Oversee laundry production, linen par levels, linen inventory, losses, replacement cycles and turnaround standards.

·        Prepare and control the housekeeping budget, cleaning supplies, guest amenities, uniforms, equipment and departmental purchases.

·        Maintain inventory controls for linen, amenities, chemicals, cleaning materials and housekeeping equipment.

·        Establish safe chemical-handling, equipment-use, hygiene and occupational-safety practices.

·        Recruit, train, coach and evaluate housekeeping staff and supervisors.

·        Monitor productivity, room-cleaning times, absenteeism, overtime and departmental labour cost.

·        Coordinate with Engineering on room defects, preventive maintenance and timely closure of maintenance issues.

MINIMUM REQUIREMENTS

·        Diploma or Bachelor’s degree in Hospitality Management, Housekeeping Management or related field.

·        5+ years in housekeeping operations, including at least 2 years in a supervisory/management role.

·        Demonstrated experience managing housekeeping staffing, scheduling, inspections and room assignments.

·        Strong knowledge of laundry/linen control, inventory management, cleaning chemicals and housekeeping equipment.

·        Budgeting, cost-control, team leadership and interdepartmental coordination skills.

·        Experience in a sizeable hotel operation is strongly preferred.

KEY PERFORMANCE INDICATORS

·        Room and public-area inspection scores

·        Room turnaround and availability

·        Guest cleanliness complaints

·        Linen loss/replacement cost

·        Housekeeping labour productivity

·        Supplies/amenities cost vs budget