Front Office Receptionist.

Company: KEFALO COMPANY LTD

Location: Nairobi, Kenya

Employment Type:Full-Time

Experience Level: Mid-Level (2–3 years)

Salary: Up to KES 60,000 (based on experience and qualifications)

About KEFALO COMPANY LTD

KEFALO COMPANY LTD is a dynamic and growing organization committed to delivering excellence across its operations. We pride ourselves on professionalism, efficiency, and exceptional customer experience. We are seeking a highly organized and personable Front Office Receptionist to serve as the face of our company and ensure smooth front office operations.

Job Summary

The Front Office Receptionist will be responsible for managing the company’s front desk on a daily basis, handling administrative and clerical tasks, and providing outstanding customer service to clients, visitors, and internal stakeholders. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities.

Front Desk Management

* Greet and welcome clients, visitors, and staff in a professional and friendly manner

* Direct visitors to the appropriate offices, departments, or personnel

* Maintain a clean, organized, and presentable reception area at all times

* Manage visitor logs, access control, and security protocols

Communication & Customer Service.

* Answer, screen, and forward incoming phone calls professionally

* Respond to general inquiries via phone, email, and in person

* Provide accurate information about the company’s services and operations

* Handle customer complaints or concerns and escalate when necessary

Administrative Support

* Perform general administrative duties including filing, photocopying, scanning, and data entry

* Manage incoming and outgoing mail, courier services, and deliveries

* Maintain office supplies inventory and place orders when necessary

* Support scheduling of meetings, appointments, and conference room bookings

Office Coordination.

* Assist in coordinating internal events, meetings, and office activities

* Liaise with vendors, service providers, and building management where required

* Ensure office equipment (printers, phones, etc.) is functioning and report issues promptly

Record Keeping & Documentation

* Maintain accurate records of visitors, calls, and correspondence

* Ensure confidentiality of sensitive information and documents

* Support document preparation and basic reporting tasks

Qualifications & Requirements.

Education.

Diploma or Bachelor’s degree in Business Administration, Office Management, or a related field

Experience.

* Minimum of 2–3 years’ experience in a front office, receptionist, or administrative role

* Experience in a corporate or professional office environment is preferred

Skills & Competencies

* Excellent verbal and written communication skills

* Strong interpersonal and customer service skills

* Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

* Good organizational and time-management abilities

* Ability to multitask and prioritize tasks effectively

* Professional appearance and demeanor

* High level of integrity and confidentiality

Key Attributes

* Friendly, approachable, and customer-focused

* Detail-oriented and highly organized

* Proactive and able to work with minimal supervision

* Reliable and punctual

* Strong problem-solving abilities

What We Offer

* Competitive salary (up to KES 60,000)

* Professional working environment

* Opportunities for growth and career development

* Exposure to a dynamic and collaborative team

How to Apply

Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience.