Branch Manager at I&M Bank

Anonymous Employer

Management & Business Development

2 weeks ago

Job Summary

At least 5 years' relevant experience.

  • Minimum Qualification:Bachelor
  • Experience Level:Senior level
  • Experience Length:5 years

Job Description/Requirements

Primary Responsibilities:


  • Market for new business with existing and potential clients in both assets and liabilities for the branch.
  • Monitoring accounts and following up for repayments and remedial action where accounts may become delinquent.
  • Ensure securities are perfected in a timely manner.
  • Set targets for the Branch teams and monitor performance to ensure the Branch achieves its overall business targets.
  • Review credit applications and call reports prepared by the Relationship Officer and make appropriate recommendations to the approving authorities.
  • Review the daily overrides report as well as over the counter payments and make appropriate decisions or recommendations.
  • Process ad-hoc/additional/new requests/complaints/excesses and obtaining approvals where/when required.
  • Provide feedback to customers in reply to their requests and requirements in a timely manner.
  • Follow up with customers to ensure compliance with sanctioned terms and conditions with respect to account operations and provision of all requisite documents and covenants.
  • Comply with audit observations and initiating necessary action and follow up with clients.
  • Educate and create awareness for the client on new products, Banking regulations, requirements and industry trends.
  • Provide feedback to Senior Management on customer requirements/ market trends/product development to suit the needs of the customers.
  • Ensure quality service delivery within prescribed TATs to ensure customer satisfaction and business retention or growth.
  • Mentor and manage the entire Branch team.
  • Approve large RTGS, TT and  Fixed deposit initiations as required.
  • Oversight of Branch operations duties and actions.

Person Specifications

  • At least 5 years' relevant experience.
  • Bachelor’s degree in Commerce, Management or Accounting from a recognized institution
  • Master’s degree in Business Administration or its equivalent from a recognized institution will be an added advantage; and
  • Chartered Institute of Marketing diploma (CIM)
  • Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
  • Ability to write complex letters, comprehensive reports and to perform complex calculations.
  • Excellent communication and interpersonal skills;
  • Strong people management skills;

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